Housing Counseling Process Evaluation and Design of ... - HUD User

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low income client. At the other end of the spectrum, 15 percent of agencies have an average client income level of more than 70 percent of AMI, signifying that these agencies’ clients tend to be at the upper end of the low income category or moderately low income. Exhibit 7-8. Distribution of Agencies by Average Client Income Level Number of Agencies Percent of Agencies Average client's income is less than 50% of AMI 295 27% Average client's income is 50-59.9% of AMI 340 31% Average client's income is 60-69.9% of AMI 295 27% Average client's income is 70% of AMI or more 166 15% Total 1,096 100% Source: Abt Associates survey of HUD-approved counseling agencies and Abt Associates tabulations of 9902 data. Exhibit 7-9 compares the percentage of agencies whose average client income level is less than 50 percent of AMI across different agency types. Among the different agency mission types, legal assistance agencies are substantially more likely than agencies with other missions to serve an average client who is very low income. Agencies with a broad social service mission are also more likely than average to serve this type of client. In terms of counseling specialization, agencies that mainly provide rental counseling and homelessness counseling are most likely to serve clients at the lowest income level while agencies primarily serving pre-purchase homebuyer clients are least likely to serve this type of client. This makes sense given the nature of the counseling they provide. The average client income level does not vary as much by agency size. However, both the smallest agencies and the largest agencies are somewhat more likely than mid-sized agencies to have an average client income level of less than 50 percent of AMI. Chapter 7. Client Characteristics and Outcomes 105
Exhibit 7-9. Percent of Agencies whose Average Client Income is Less than 50% of AMI, by Agency Mission, Counseling Specialization, and Client Volume AGENCY MISSION (N=1,077) Housing counseling Housing/neighborhood development Social service Consumer credit Legal assistance 15% 21% 22% 36% 63% COUNSELING SPECIALIZATION (N=1,096) Pre-purchase Post-purchase Pre- and post-purchase Rental or homeless No specialization 14% 22% 17% 42% 74% CLIENT VOLUME (N=1,095) Less than 150 clients 150 to 499 clients 500 to 999 clients 1000 to 4999 clients 5000+ clients 31% 25% 26% 26% 32% 0% 10% 20% 30% 40% 50% 60% 70% 80% Source: Abt Associates survey of HUD-approved counseling agencies and Abt Associates tabulations of 9902 data. Notes: Agencies are categorized as specializing in one of four types of counseling (pre-purchase, post-purchase, preand post-purchase, rental or homeless) when at least 80 percent of their clients receive that type of counseling. Agencies that do not have at least 80 percent of their clients receiving one of the four types of counseling are categorized as “no specialization.” “N=” indicates number of survey respondents for that category. Outcomes of Counseling Clients Challenges of Collecting Information on Client Outcomes Agencies participating in HUD’s Housing Counseling program are required to “make a reasonable effort to have follow-up communication with the client, when possible, to assure that the client is progressing toward his or her housing goal, to modify or terminate housing counseling, and to learn and report outcomes.” 38 The annual Housing Counseling Agency Activity Report (HUD 9902) also requires agencies to report the outcomes achieved by all counseling clients served during each fiscal year, which implies that follow-up is conducted with all clients. Of note, the requirement to conduct 38 Housing Counseling Program; Final Rule, Federal Register Vol. 72, No. 188, September 27, 2007, pp. 55638-55654. 106 Chapter 7. Client Characteristics and Outcomes
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2 0 0 8 R e p o r t The State of th
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The State of the Housing Counseling
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Table of Contents Executive Summary
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List of Exhibits Exhibit 1-1. Exhib
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Exhibit 5-9. Exhibit 5-10. Exhibit
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Exhibit 8-10. Exhibit 8-11. Exhibit
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channeled through NeighborWorks ®
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How is housing counseling funded an
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counseling services from HUD-approv
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Current Challenges Facing the Indus
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standards are sufficient. Support f
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Ideally, intermediaries, SHFAs, and
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Chapter One. Introduction In 2007 3
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Exhibit 1-1. Topic Study Topics and
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Grant Applications Data The final s
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helping clients evaluate whether to
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Section 221 and 235 programs, that
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clients nearly doubled each year. A
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associated with increases in overal
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This last point highlights the fact
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Exhibit 2-6. Intermediaries and SHF
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Exhibit 2-8 maps the location of ea
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Key Challenges for the Industry The
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Chapter Three. Characteristics of C
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credit counseling responded to the
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Exhibit 3-4. Counseling Specializat
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Exhibit 3-6. Services Offered by HU
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Age of Organization and Housing Cou
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Agency Size Most housing counseling
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Exhibit 3-13. Distribution of the N
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Chapter 3. Characteristics of Couns
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Chapter Four. Intermediaries and St
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Organization Name Organization Type
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Exhibit 4-2. SHFAs Receiving HUD Ho
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Exhibit 4-3. Percent of LHCAs Recei
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National Credit Union Foundation (N
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Several organizations commented tha
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Exhibit 4-6. National Certification
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Page 84 and 85: allow counseling agencies to accept
Page 86 and 87: Chapter Five. Sources of Agency Fun
Page 88 and 89: Exhibit 5-1. Share of Total Funding
Page 90 and 91: Not surprisingly, the number of sou
Page 92 and 93: The next most common types of fundi
Page 94 and 95: Exhibit 5-7. Prevalence of Primary
Page 96 and 97: HUD’s strategy of spreading its a
Page 98 and 99: amount of available funding decline
Page 100 and 101: Our estimate includes all types of
Page 102 and 103: specialized training required for t
Page 104 and 105: Chapter Six. Characteristics of Edu
Page 106 and 107: the client with lenders. The follow
Page 108 and 109: approaches are identified as using
Page 110 and 111: Exhibit 6-4. Share of Clients by Ho
Page 112 and 113: while 24 percent conduct an informa
Page 114 and 115: financial literacy curriculum, focu
Page 116 and 117: Counseling to Resolve Mortgage Deli
Page 118 and 119: Exhibit 6-11. Share of Delinquency
Page 120 and 121: Forms of Assistance for Mortgage De
Page 122: counseling, and 20 percent have no
Page 125 and 126: “Funds for administrative respons
Page 127 and 128: Characteristics of Counseling Clien
Page 129 and 130: With respect to ethnicity, 19 perce
Page 131: Exhibit 7-7. Income Distribution of
Page 135 and 136: who purchased homes. Some agencies
Page 137 and 138: • Clients seeking pre-purchase ho
Page 139 and 140: Exhibit 7-12. Outcomes for Clients
Page 141 and 142: Exhibit 7-13. Outcomes for Clients
Page 143 and 144: engaged in counseling at the time o
Page 145 and 146: To some extent, agencies with diffe
Page 147 and 148: ace, and 6 percent are two or more
Page 150 and 151: Chapter Eight. Characteristics of H
Page 152 and 153: Combining the counseling agency sur
Page 154 and 155: Exhibit 8-6. Race and Ethnicity of
Page 156 and 157: Exhibit 8-8. Educational Attainment
Page 158 and 159: Exhibit 8-10. Main Sources of Train
Page 160 and 161: scholarships, but primarily to its
Page 162 and 163: Exhibit 8-12. Significance of Staff
Page 164 and 165: The open-ended responses to the sur
Page 166: share of counselors with four-year
Page 169 and 170: NeighborWorks® foreclosure mitigat
Page 171 and 172: Although these changes have allowed
Page 173 and 174: Standardizing the Quality of Counse
Page 175 and 176: national counseling standards shoul
Page 177 and 178: Exhibit 9-2 shows the percent of ag
Page 179 and 180: discourage smaller agencies from pa
Page 181 and 182: communication between counselor and
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Increasing Funding for Housing Coun
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Of the 60 intermediaries and SHFAs
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Some of the ways that HUD could sup
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agencies who serve younger clients
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Exhibit A-1. List of Organizations
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Appendix B. Survey of HUD-Approved
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Survey Response Rate The survey fie
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Exhibit B-2. Response Rate by Agenc
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Survey of HUD-Approved Housing Coun
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Contact Information Please complete
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Homebuyer education workshops Post
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6. How many years has your organiza
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10. How many part-time employees ar
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Title/Position Percentage of time s
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PROGRAMMING NOTES: • PROGRAM SO T
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Section C. Organizational Relations
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Organization American Association o
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SOURCE OF FUNDING Foundations Natio
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Education or Counseling Service Pro
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30. What, if any, follow-up (by “
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PROGRAMMING NOTE: PROGRAM SO THAT Q
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38. Of your clients seeking counsel
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42. How problematic are the followi
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PROGRAMMING NOTES: • SHOW ALL SUR
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