International Post Guide - Australia Post
International Post Guide - Australia Post
International Post Guide - Australia Post
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12 <strong>International</strong> <strong>Post</strong> <strong>Guide</strong><br />
�2.1.5 – Despatch and delivery<br />
All ECI articles receive:<br />
� premium streaming and handling in <strong>Australia</strong> for connection with priority international airline<br />
flights<br />
� fully scanned tracking in most developed countries<br />
� courier or express postal delivery in the destination country<br />
� signature recorded on delivery.<br />
Refer to Section 6 of this <strong>Post</strong> <strong>Guide</strong> for the destinations served in each country and anticipated<br />
delivery times.<br />
�2.1.6 – Extra Cover with Express Courier <strong>International</strong> articles<br />
<strong>International</strong> Extra Cover up to $5,000 is available on all ECI items to all ECI destinations. Refer to<br />
the <strong>Post</strong> Charges Booklet (8833665) for the prescribed fee. Senders must comply with the<br />
<strong>International</strong> Extra Cover conditions at �3.1 – <strong>International</strong> Extra Cover.<br />
�2.1.7 – Addressing<br />
<strong>Post</strong> Codes and Telephone numbers<br />
Senders must, if possible, show the <strong>Post</strong> Code and telephone or fax number in both the sender's and<br />
the addressee's address details in legible English. This allows the destination authority that delivers<br />
ECI items to:<br />
� quickly contact the sender in case of incomplete documentation<br />
� contact the addressee to arrange delivery if the first delivery attempt fails.<br />
<strong>Post</strong> office boxes and for collection at a post office<br />
Senders should address ECI articles to a street address. Use a post office box or <strong>Post</strong>e Restante only<br />
if a street delivery address is unavailable. In many countries, the destination authority that delivers<br />
ECI items notifies the addressee by mail of the arrival of an article addressed to a post office box.<br />
Some countries do not accept ECI articles addressed to a post office box or <strong>Post</strong>e Restante – refer to<br />
Section 6 of this <strong>Post</strong> <strong>Guide</strong> or contact the ECI national call-centre on 1800 007 678.<br />
�2.1.8 – Packaging<br />
Prepaid and contract ECI packaging is available in nine sizes, see the information below on<br />
dimensions and weight restrictions (for prepaid packaging only). Contract Packaging does not have<br />
specific weight steps, however it cannot exceed 20kg:<br />
Product Maximum<br />
Weight<br />
Dimensions<br />
Envelope 500g 39 x 29 cm<br />
1kg<br />
36.7 x 26 x 3.8cm<br />
Satchel 500g 35.5 x 23.5cm<br />
1kg<br />
39 x 28.5cm<br />
2kg<br />
40.5 x 34cm<br />
3kg<br />
49 x 38cm<br />
Box 5kg 44 x 14.5 x 31cm<br />
10kg<br />
41 x 26.5 x 30cm<br />
20kg<br />
50 x 35 x 44cm<br />
� <strong>Post</strong>er tubes, DVD boxes and Wine packaging is available for contract customers only.<br />
� Customers can wrap and pack, if preferred. Some countries (including USA) have restrictions on<br />
the size of ECI articles. Refer to Section 6 of this <strong>Post</strong> <strong>Guide</strong>.<br />
For ECI prices refer to the <strong>Post</strong> Charges Booklet (8833665).<br />
September 2007
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