International Post Guide - Australia Post
International Post Guide - Australia Post
International Post Guide - Australia Post
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42 <strong>International</strong> <strong>Post</strong> <strong>Guide</strong><br />
�5.13 – Undeliverable <strong>International</strong> <strong>Post</strong> articles<br />
The following conditions apply to the return of <strong>International</strong> <strong>Post</strong> articles that are undeliverable<br />
within <strong>Australia</strong>.<br />
�5.13 1 – Express Courier <strong>International</strong> and Express <strong>Post</strong> <strong>International</strong> -<br />
Parcels<br />
<strong>Australia</strong> <strong>Post</strong> returns undeliverable ECI articles and EPI - Parcels lodged in <strong>Australia</strong>, which are<br />
undeliverable overseas, to the sender free of charge, using the ECI or EPI - Parcels service.<br />
�5.13.2 – Air Mail Letters, <strong>Post</strong>cards, Greeting Cards, and Aerogrammes<br />
<strong>Australia</strong> <strong>Post</strong> returns undeliverable Air Mail Letters, <strong>Post</strong>cards, Greetings Cards, and Aerogrammes<br />
which are undeliverable overseas, to the sender free of charge, using the Air Mail service.<br />
�5.13.3 – Parcels<br />
<strong>Australia</strong> <strong>Post</strong> returns undeliverable parcels by Sea Mail to Parcel Zones C and D free of charge.<br />
<strong>Australia</strong> <strong>Post</strong> may return a parcel by Air Mail if the sender has specifically requested this on the<br />
despatch documentation and guaranteed to pay return Air Mail postage.<br />
�5.14 – Enquiries and complaints<br />
People with an enquiry or complaint about damage, delay or loss of an <strong>International</strong> <strong>Post</strong> article,<br />
should contact an office of <strong>Australia</strong> <strong>Post</strong> and provide full details.<br />
�5.14.1 – Lodgement<br />
Senders or addressees may lodge enquiries or complaints:<br />
� on the enquiry form available at any office of <strong>Australia</strong> <strong>Post</strong><br />
� for Express Courier <strong>International</strong> or Express <strong>Post</strong> <strong>International</strong> – Parcels, customers can lodge<br />
their complaint through the national call-centre on 1800 007 678<br />
� by post to your State Head Office or telephone on 131318, if attendance at an office is<br />
inconvenient.<br />
�5.14.2 – Non-delivery<br />
<strong>Australia</strong> <strong>Post</strong> accepts an enquiry or a complaint about non-delivery of an <strong>International</strong> <strong>Post</strong> article<br />
provided:<br />
� the applicant can describe the article and give sufficient lodgement details<br />
� sufficient time has elapsed to allow the article to reach its destination<br />
� the applicant can provide reasonable evidence that the article was posted and has not yet been<br />
delivered<br />
� the applicant makes the enquiry within six months of the lodgement, or 30 days in the case of<br />
Express Courier <strong>International</strong> or Express <strong>Post</strong> <strong>International</strong> - Parcels articles.<br />
September 2007
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