International Post Guide - Australia Post

44 International Post Guide
�5.15.2 – Limits of cover
The table shows the upper limits of compensation cover for total loss or damage, depending on the
International Post service used and the original place of lodgement.
Service or type of article Origin Upper limit of cover
Australia $100 for total loss or
Registered Post International
damage
Overseas $100 for damage
Articles in any other service
– without Extra Cover
Australia
Overseas
$50 for total loss or damage
$50 for damage
Not payable for total loss
�5.15.3 – Who may claim
The claimant is the person with the sole right to claim compensation. The claimant is either the
sender of the International Post article or the addressee. The table identifies the claimant, depending
on the service, the original place of lodgement, and the type of claim. It also identifies the postal
administration with which the claimant should lodge the claim.
Service or type of article Origin Claim type Claimant Postal administration
Australia
Total loss Sender Australia Post
ECI and EPI - Parcels
Damage Sender Australia Post
Overseas
Total loss Sender Overseas
Damage Sender Overseas
Registered Post
International
September 2007
Australia
Overseas
Australia
Other articles
- without Extra Cover Overseas
Total loss Sender Australia Post
Damage Addressee Overseas
Total loss Sender Overseas
Damage Addressee Australia Post
Total loss Sender Australia Post
Damage Addressee Overseas
Total loss Sender Overseas
Damage Addressee Australia Post
Waiver of right to claim
With Registered Post International, the sender of an article is the claimant for loss or damage that
occurs before delivery and the addressee is the claimant after delivery. The claimant may waive the
right to claim compensation in favour of another person. The claimant must send written
notification of the waiver to the relevant postal administration.
With ECI, EPI Parcels and uninsured articles, however, the sender retains the sole right to
compensation – that is, the sender cannot waive the right to claim in favour of the addressee or any
other person.
�5.15.4 – How and when to claim
Claimants must complete a claim form, available at any office of Australia Post, within 6 months of
the lodgement date of the article, or 30 days in the case of an ECI article or EPI – Parcels service.
Australia Post may require support for the information in the claim form with a statutory declaration
and proof of identity.