International Post Guide - Australia Post

46 International Post Guide
�5.16.3 – Who may claim
The claimant is the person with the sole right to claim Extra Cover. The claimant is either the sender
of the International Post article with Extra Cover or the addressee. The table identifies the claimant,
depending on the service, the original place of lodgement, and the type of claim. It also identifies
the postal administration with which the claimant should lodge the claim.
Service or type of article Origin Claim type Claimant Postal administration
ECI and EPI - Parcels
service
– with Extra Cover
Australia
Overseas
Total loss
Damage
Total loss
Damage
Sender
Sender
Sender
Sender
Australia Post
Australia Post
Overseas
Overseas
Australia
Total loss Sender Australia Post
Other articles
Damage Addressee Overseas
– with Extra Cover Overseas
Total loss Sender Overseas
Damage Addressee Australia Post
Waiver of right to claim
Except for ECI and EPI - Parcels service, the claimant may waive the right to claim International
Extra Cover in favour of another person. The claimant must send written notification of the waiver
to the relevant postal administration.
�5.16.4 – How and when to claim
Claimants must complete a claim form, available at any office of Australia Post, within 6 months of
the lodgement date of the article, or 30 days in the case of ECI or EPI Parcels service. Australia
Post may require support for the information in the claim form with a statutory declaration and
proof of identity.
�5.16.5 – Claims for total loss
The lodgement receipt is required to support all International Extra Cover claims for total loss.
�5.16.6 – Claims for missing or damaged contents
Addressees in Australia who receive insured articles with missing or damaged contents should inform
Australia Post immediately. They must present the article, including all wrapping and packaging, for
inspection. This requirement applies even if the addressee is not the claimant.
Australian senders of articles with Extra Cover should inform the addressees that Australia Post does
not pay Extra Cover for missing or damaged contents unless the overseas postal administration can
confirm the loss or damage by inspection.
�5.16.7 – Postage refunds
When paying an International Extra Cover claim, Australia Post refunds to the claimant the value of
the postage paid, excluding any Extra Cover fee.
September 2007