State of the Practice of Computer Security Incident Response Teams ...

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CONTRIBUTORS INDUSTRY Peter Allor Manager, ISAC Operations Special Operations Group, X-Force Internet Security Systems, Inc. Bruce Moulton Past Chairman & Current Advisor Financial Services ISAC John Puckett VP and General Manager, Wireless and Internet Technologies Polaroid Corp. Howard Schmidt Vice Chair President’s Critical Infrastructure Board and former Chief Security Officer Microsoft Corp. Alan Sonnenberg Senior Director/Engineering and Security, Wireless and Internet Technologies Polaroid Corp. Michael Young Principal & Chief Information Security Officer State Street Global Advisors UNITED STATES LAW ENFORCEMENT Steven Chabinsky Principal Legal Advisor, National Infrastructure Protection Center & Assistant General Counsel, Office of the General Counsel, FBI Steve Colo Assistant Director U.S. Secret Service Ronald L. Dick Director, National Infrastructure Protection Center & Deputy Assistant Director, Counterterrorism Division, FBI Paul Irving Assistant Director for Government and Public Affairs U.S. Secret Service James Savage Deputy Special Agent in Charge U.S. Secret Service Financial Crimes Division Bruce A. Townsend Special Agent in Charge U.S. Secret Service Financial Crimes Division CXO MEDIA Abbie Lundberg Editor in Chief, CIO Magazine Lori Piscatelli News & Information Assistant Susan Watson VP, News & Information ADDITIONAL REVIEWERS Steven Agnoli CIO Kirkpatrick & Lockhart LLP William Crowell Former CIO Meredith Corp. Patrick Gray Manager, Internet Threat Intelligence Center Special Operations Group, X-Force Internet Security Systems, Inc. Scott Hicar CIO Maxtor Corp. Paul Ingevaldson SVP, Technology and International Operations Ace Hardware Scott Kelly VP of IT Symtx Frank O’Connor CIO ECom Systems, Inc. Steven Steinbrecher CIO Contra Costa County Glenn West Vice President, IT Services Long John Silvers Marc West CIO Electronic Arts Ed Winfield CIO FX Coughlin Co. CIO CYBERTHREAT RESPONSE & REPORTING GUIDELINES
Kruse and Heiser In their book Computer Forensics, Incident Response Essentials, Kruse and Heiser have included an appendix that provides details on “Internet Data Incident Response Guidelines” [Kruse 02]. They cover the goals of incident response, roles and responsibilities of staff involved in incident response, an incident severity chart, and information on incident handling processes. They have provided several process flow charts for handling different types of incident activity (Figures A-10, A-11, and A-12, pages 347, 348, and 349), a few of which have been reproduced here. Appendix B provides an Incident Response Form template (pages 353- 361), which has also been included here. CMU/SEI-2003-TR-001 195
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State of the Practice of Computer S
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This report was prepared for the SE
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3.1.3 Total Registered CSIRTs......
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iv CMU/SEI-2003-TR-001
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vi CMU/SEI-2003-TR-001
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viii CMU/SEI-2003-TR-001
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x CMU/SEI-2003-TR-001
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This document provides a view of th
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• Katherine Fithen for her contin
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xvi CMU/SEI-2003-TR-001
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Although CSIRTs have been in existe
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ased on a sampling of CSIRTs done v
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future growth. It can also be used
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The participating CSIRTs also repre
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10 CMU/SEI-2003-TR-001
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ole. This may include providing sec
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• Incident response is the action
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Model Coordinating CSIRT Descriptio
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After the worm had been successfull
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2.3.2 The Creation of FIRST In Augu
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Up until this point, only one or tw
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the other teams. Again, the communi
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into a course for new incident hand
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These early teams have become leade
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2.3.5 Initiatives in Latin America
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stituency is the research network a
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In September 2003, the U.S. Departm
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36 CMU/SEI-2003-TR-001
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• There is not one entity for reg
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Table 4 combines the total number o
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In looking at the growth of teams e
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Table 6: North American and Europea
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3.1.5 Other Trends Other trends we
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Figure 10: Example of Team Sponsors
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service providers, or nation states
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their web pages. This may also be t
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A CSIRT, due to its position, may a
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Malaysia Computer Emergency Respons
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data collection, the use of analysi
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Dittrich goes on to say that a big
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• insider abuse of internal compu
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Making the case to management to ga
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• Security quality management ser
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• perform artifact analysis (66%)
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• Distributed dedicated CSIRTs: 1
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Not surprisingly, in the majority o
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tended team is formed by temporaril
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• audit and risk management speci
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As the field of incident handling a
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promote “higher education in info
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3.7.1 Defining Computer Security In
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3.7.1.1 Security Incident Taxonomy
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• identifying the staff and neces
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Other flow diagrams and charts have
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• Rule #1: Don’t Panic! • Rul
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3.7.5.1 Data Fields Many CSIRTs hav
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formats for exchanging incident dat
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Level/Priority Low Type of Incident
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priority), yellow (cautionary alert
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way, the combined and coordination
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Whoever does this work must not onl
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• staff misuse of company system
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Effective teams will have a plan in
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• 83% of the education CSIRTs sha
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Figure 14: Attack Sophistication Ve
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service managers or customers. Such
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As the volume of incident and vulne
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enabling better cooperation and ass
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3.9.2 United States Cyber Crime Law
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3.10.1.2 Trusted Introducer for CSI
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3.10.1.5 Asia Pacific Computer Emer
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For more information see: http://ce
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3.10.3.3 Distributed Intrusion Dete
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3.10.5 Research CSIRTs and security
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3.12 Resources 3.12.1 Case Study Ex
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standards for incident handling met
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• management support and trust fr
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We are seeking opportunities to col
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140 CMU/SEI-2003-TR-001
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3. If yes, who is that constituency
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Page 178 and 179: Seminars include Intrusion Detectio
Page 180 and 181: TRANSITS Training Workshop http://w
Page 182 and 183: Certification Organizations Current
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Page 186 and 187: Article 10 - Offences related to in
Page 188 and 189: accessing legal implications coordi
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Page 192 and 193: 18 U.S.C. § 1832 - Theft of trade
Page 194 and 195: http://frwebgate.access.gpo.gov/cgi
Page 196 and 197: SecurityFocus Online - Library Comp
Page 198 and 199: U.S. House of Representatives - Off
Page 200 and 201: CERT Coordination Center The CERT/C
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Page 204 and 205: CIO CYBERTHREAT RESPONSE & REPORTIN
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Page 208 and 209: Department of Justice Computer Crim
Page 210 and 211: FBI & USSS FIELD OFFICES TELEPHONE/
Page 212 and 213: FBI & USSS FIELD OFFICES TELEPHONE/
Page 228 and 229: Nebraska Information Technology Com
Page 237 and 238: COMPUTER INCIDENT REPORTING SHORT F
Page 239 and 240: 3. Has your agency experienced this
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Page 253: Steele The Information Assurance Te
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Page 258 and 259: Details for Probes and Scans Appare
Page 260 and 261: Details for Unauthorized Access (co
Page 262: Van Wyk and Forno In their book Inc
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Bibliography All URLs are valid as
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[Caloyannides 01] Caloyannides, Mic
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[Ferreira 96] Ferreira, Joao Nuno;
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[Kossakowski 00] Kossakowski, Klaus
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[Scalet 02] Scalet, Sarah. “Risk:
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[van Wyk 01] van Wyk, Kenneth R. &
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Index @stake, 157 abnormal network
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CIO, 84, 92 CIRC, 13 CIRT, 13 CISSP
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internal, 14, 92 internal centraliz
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incident handling, 84 reporting, 92
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security, 56, 124 support staff, 73
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incoming information, 74 priority s
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survey, xii, 5, 49, 52, 55, 67, 71,
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REPORT DOCUMENTATION PAGE Form Appr
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