POST GAMES REPORT - Commonwealth Games Federation

During Games Time, the FA successfully handled the
following:
• Gate management including pedestrian flow from shuttle
drop-offs, queuing, ticket check, turnstile operation and
ticket rip.
• Exercised control over Common Domain, i.e., the Spectator
Plaza including information booths, announcements, marshalling,
lost and found and response teams.
• Managed Seating Bowls taking care of ushering, guiding,
seating management and response team in case of
exigencies.
Key Lessons
• Spectator Services was a new concept and it took
deliberation and time to crystallise the scope and role
of the FA. This impacted the process of operational and
manpower planning
• Spectator Services was a manpower intensive FA. It was
required to deliver services at 18 competition venues
simultaneously. This required astute planning and flawless
execution
• Spectator Services FA being Human Resource specific,
required a humane touch in all aspects of its deliverance.
Hence, the main focus was team building. Delayed
recruitment did impinge on the process
• The volunteer culture is still to be imbibed in India. There
is a need to raise ‘city volunteer corps’ which can play a
major role in any kind of situation. Notwithstanding this,
due to painstaking efforts, volunteers were well integrated
in to the venue teams, though at the last moment, and
achieved the desired results.
SPONSORSHIP
The Sponsorship FA’s aim was to raise revenue through
sponsorship and facilitate delivery of the promised marketing
rights and benefits to the sponsors.
Despite having fallen short of the target, the sponsorship
funds are a record for any Commonwealth Games to date
with some of the best blue-chip companies on board.
Indian Railways’ sponsorship Rs. 100 crore made them
the Lead Partner of the Games. Indian Railways went all
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POST GAMES REPORT DELHI 2010