POST GAMES REPORT - Commonwealth Games Federation

Key Lessons and Recommendations
• A constant dialogue with the Host Broadcaster is most
important in order to minimise loose ends
• All the required facilities must be scoped in close interaction
with the Host Broadcaster and Venue Owners
• Infrastructure facilities should be made ready well in
advance such that last minute constrains/hiccups can be
avoided for smooth and seamless conduct of the Games
CATERING
The Catering FA had the following objectives, keeping in
mind the CGF guidelines and past games experiences: provide
catering services to all customer groups at Games venues;
manage food safety to eliminate health risks; deliver catering
services within budget; maximise revenue opportunities
from catering sales; maximise VIK opportunities and
provide effective communication to all internal and external
stakeholders.
Games Village Catering: M/s Delaware North
Companies Australia Pty. Ltd. was selected to provide
catering services in the Games Village. Kitchen equipment for
the Games Village was purchased from M/s PKL London. Also,
M/s Constellation Projects was engaged to supply some local
equipments and installation of kitchen equipments at Games
Village.
The Village kitchen was test-started on 13 September
2010, three days before the date fixed for the soft opening
(16 September 2010). Even though as per the original plan,
the Games Village was scoped to provide 4,80,435 meals, the
caterer provided 5,27,227 meals during the Games period and
served cuisines from all six regions of the Commonwealth. The
resilience shown by all the agencies – DNC, M/s. Constellation
and the entire Catering FA – came in for fullsome praise on
the soft opening on 16 September 2010.
Venue Catering: The venues were divided into 11
clusters keeping in mind the size of the venues, location and
type of sport. In spite of time constraints, quality catering
services were provided at all lounges at various venues which
were widely appreciated.
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