POST GAMES REPORT - Commonwealth Games Federation

Key Lessons and Recommendations
• As far as possible multiple agencies working at a venue
may be avoided.
• The responsibility of getting the venues ready in all respects
such as cabling for network and Cable TV, setting up the
different networks at venues; computer hardware, etc.,
should be the venue owners’ only. The Tech FA should take
care of standardisation, setting up network and equipment
at the FoP and inter venue WAN and policy issues.
• Besides other systems, the DR, BCP and Network
Monitoring, Network and Cyber Security should be
planned and executed meticulously as was done during
these Games so that the systems remain incident free.
• The Technology FA should deal mainly with overall design,
supervision, monitoring and coordination work besides
the integration testing, network security and systems
(GMS and TSR, etc.) for the conduct of the Games.
TICKETING
The Ticketing FA aimed at achieving five interdependent
objectives for the successful conduct of Delhi 2010:
• Maximise attendance at all sessions for all sports
• Make tickets affordable/accessible by having a range of
ticket prices available for each session and variety of sales
and distribution channels
• Ensure fair and equitable distribution of tickets
• Ensure that both the domestic and international markets are
serviced and that respective Commonwealth nations have
access to a wide range of tickets
Key Lessons
• Last minute seat kills due by Broadcasting led to the
potential loss of revenue. This included the identification
and allocation of seats for broadcaster and media tribunes,
camera positions, photographer positions and other seat
kills. Hence it is recommended that seat kills may be defined
well in advance and signed off with the Ticketing FA so that
no reallocation of seats occurs at the last minute
• There was a need to develop comprehensive complimentary
or unsold ticket policies and procedures a few months
prior to the Games for the smooth distribution of tickets
to all OC CWG Delhi 2010 stakeholders and customer
groups including VVIPs, sports federations, sporting bodies,
sponsors, corporates, etc.
POST GAMES REPORT DELHI 2010 111