POST GAMES REPORT - Commonwealth Games Federation

• A matrix structure, with strong venue teams, is desirable from
an early stage to ensure that coordinated plans are developed
for FAs and venues. This will help ensure consistency in
scope and service level planning. The delays in infrastructure
construction did not allow Delhi 2010’s venue teams to move
into the venues and work according to plan
• A strong commitment to volunteers through events,
training and recognition creates a large and flexible
workforce willing to work long hours
Operational
• It is absolutely imperative that there are no delays in the
construction of venues, and that all timelines in this regard
are meticulously met
• A strong centralised procurement department manned
by personnel with extensive technical and procedural
knowledge is key to avoiding procurement delays which
lead to escalation of costs for the organising committee
• The Games Master Schedule timelines must be followed
strictly so that procurements and engagement of vendors,
especially international vendors, are done in time. Any delay
in this will lead to serious cost escalations and create a crisis
management-like situation as happened in Delhi 2010
• Contractual agreements with contractors/service providers
must provide the correct scope and technical requirements
of the projects being outsourced, and include appropriate
penalties to ensure quality of work and adherence to
timelines
• Recruitment of the right team members (with expertise in
relevant areas) at the right time is absolutely essential to
execute plans
• Frequent changes in personnel, especially FA heads, caused
disruption of work at the OC CWG Delhi 2010. Some
FAs suffered particularly on this count. Finding the right
person for the job and retaining her/him is important
• Enormous attention must be paid to planning and
decision making for revenue generation programmes such
as sponsorship, merchandising, licensing and ticketing.
Unfortunately, these programmes suffered from faulty and
delayed decision making, influenced by external factors,
which eventually led to partial failure of these functions at
Delhi 2010
• Maintaining regular and clear communication with all
other FAs and stakeholders during the strategic planning
and then delivery phase helps streamline operations
• Dependent processes and their timelines have to be
fixed well in advance, any bottlenecks in achieving finer
milestones should be identified early and proactive steps
should be taken early to avoid last minute fixes and
contingency operations
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POST GAMES REPORT DELHI 2010