Annual Report and Accounts 2012/13 - Royal Devon & Exeter Hospital

46 2. Core Indicators
Royal Devon and Exeter NHS Foundation Trust
Quality Report 2012/13
Indicator
Group
Core
Indicators
Indicator Description Data The Royal Devon
and Exeter NHS
Foundation Trust
considers that this
data/percentage is
as described for the
following reasons
20. The data made
available to the
National Health
Service Trust or NHS
Foundation Trust by the
Health and Social Care
Information Centre with
regard to the Trust's
responsiveness to the
personal needs of its
patients during the
reporting period.
• Were you involved as
much as you wanted
to be in decisions
about your care and
treatment?
• Did you find someone
on the hospital staff
to talk to about your
worries and fears?
• Were you given
enough privacy
when discussing your
condition or treatment?
• Did a member of
staff tell you about
medication side effects
to watch for when you
went home?
• Did hospital staff tell
you who to contact
if you were worried
about your condition or
treatment after you left
hospital?
Average weighted score of 5 questions
relating to responsiveness to inpatients'
personal needs (Score out of 100)
2011/12 - 70.8 (National 67.4, Lowest
56.5, Highest 85)
2010/11 - 71.3 (National 67.3, Lowest
56.7, Highest 82.6)
2009/10 - 69.8 (National 66.7, Lowest
58.3, Highest 81.9)
The Trust continues to
ask these questions
as part of the Care
Quality Assessment Tool
(an ongoing real-time
audit).
The Royal Devon
and Exeter NHS
Foundation Trust
intends to take/has
taken the following
actions to improve the
indicator (percentage/
proportion), and so the
quality of its services
The Engagement and
Experience Committee,
on behalf of the
Governance Committee
will continue to actively
monitor this performance
and take action as
appropriate.