Annual Report and Accounts 2012/13 - Royal Devon & Exeter Hospital
Annual Report and Accounts 2012/13 - Royal Devon & Exeter Hospital
Annual Report and Accounts 2012/13 - Royal Devon & Exeter Hospital
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
46<br />
2. Our Trust <strong>Royal</strong> <strong>Devon</strong> <strong>and</strong> <strong>Exeter</strong> NHS Foundation Trust<br />
<strong>Annual</strong> <strong>Report</strong> <strong>and</strong> <strong>Accounts</strong> <strong>2012</strong>/<strong>13</strong><br />
Staff Survey Results<br />
2011/12 <strong>2012</strong>/<strong>13</strong><br />
Trust Acute Ave Trust Acute Ave<br />
Trust Improvement/Deterioration<br />
% Response rate 50 53 49 49 Decrease<br />
Trust 5 Top Ranking Scores <strong>2012</strong> Trust 2011 Trust <strong>2012</strong> Acute<br />
Trust Ave <strong>2012</strong><br />
KF 19 - % staff experiencing<br />
harassment, bullying or abuse from<br />
staff in last 12 months<br />
KF18 - % staff experiencing<br />
harassment, bullying or abuse from<br />
patients, relatives or the public in last<br />
12 months<br />
KF 17 - % staff experiencing physical<br />
violence from staff in last 12 months<br />
KF 11 - % staff suffering work-related<br />
stress in last 12 months<br />
KF 28- % staff experiencing<br />
discrimination at work in the last 12<br />
mths<br />
Increase/<br />
Decrease<br />
<strong>13</strong>% 18% 24% 5% decrease<br />
8% 22% 30% 14% decrease<br />
0% 1% 3% 1% decrease<br />
25% 30% 37% 5% decrease<br />
9% 7% 11% 2% increase<br />
Trust 5 Bottom Ranking Scores <strong>2012</strong> Trust 2011 Trust <strong>2012</strong> Acute<br />
Trust Ave <strong>2012</strong><br />
KF1 - % staff feeling satisfied with<br />
quality of work <strong>and</strong> patient care they<br />
are able to deliver<br />
KF 21- % staff reporting good<br />
communication between senior<br />
management <strong>and</strong> staff<br />
KF8 - % staff having well-structured<br />
appraisals in last 12 months<br />
KF2 - % staff agreeing that their role<br />
makes a difference to patients<br />
KF<strong>13</strong>- % of staff witnessing potential<br />
harmful errors, near misses or incidents<br />
Increase/<br />
Decrease<br />
66% 70% 78% 4% increase<br />
25% 20% 27% 5% decrease<br />
34% 29% 36% 5% decrease<br />
89% 87% 89% 2% decrease<br />
33% 38% 34% 5% decrease<br />
The Trust's full survey provided similar responses to the CQC results, though our full staff survey KF1 increased from 69% in<br />
2011 to 71% in <strong>2012</strong>. Both results are higher than the CQC sample data.
Change language