student feedback and leadership - Office for Learning and Teaching
student feedback and leadership - Office for Learning and Teaching
student feedback and leadership - Office for Learning and Teaching
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Student Feedback & Leadership<br />
Presentations were made by representatives from Property Services <strong>and</strong><br />
AV/IT Services that outlined the following changes that had become part<br />
of the systematic approach to service provision:<br />
––<br />
A Venue In<strong>for</strong>mation Sheet had been developed <strong>for</strong> all teaching spaces<br />
made available on the Property Services website as well as being<br />
distributed to each School’s Reception area. A st<strong>and</strong>ard checklist<br />
box of resources was available in each venue, together with<br />
a troubleshooting list.<br />
––<br />
Orientation sessions had been developed <strong>for</strong> staff on how to best<br />
use the facilities in each venue.<br />
––<br />
AV services have agreed to add a Date of Service sticker on all<br />
equipment.<br />
––<br />
The method of reporting problems was to be developed to signal<br />
to staff the support is available <strong>and</strong> how to access it.<br />
––<br />
Syllabus Plus had been upgraded with enhanced features<br />
to improve timetabling.<br />
––<br />
All strategic spaces had been centralised into a single management<br />
system as a strategy to provide a single point of contact to respond<br />
to staff requests.<br />
––<br />
A new phone response system had been introduced to ensure teaching<br />
spaces have priority directly to a contact person.<br />
––<br />
A St<strong>and</strong>ard model was being introduced <strong>for</strong> all teaching spaces.<br />
––<br />
IT Response time had been extended from 8am to 8pm <strong>for</strong><br />
teaching support.<br />
––<br />
A plan to upgrade AV <strong>and</strong> IT in teaching spaces to improve online support<br />
had been developed.<br />
––<br />
A system to proactively manage <strong>and</strong> maintain resources rather than just<br />
respond to problems had been developed.<br />
At the Plenary, the Head of School of Property Services <strong>and</strong> Construction <strong>and</strong><br />
Project Management explained that to consolidate a more proactive approach<br />
to negative <strong>student</strong> <strong>feedback</strong> about learning <strong>and</strong> teaching spaces, the Vice<br />
Chancellor had established a <strong>Learning</strong> Space Advisory Group (LSAG). The<br />
aim of LSAG is to ensure that innovative learning <strong>and</strong> teaching principles<br />
<strong>and</strong> practices systematically in<strong>for</strong>m the design <strong>and</strong> development of RMIT<br />
infrastructure. Membership of LSAG includes <strong>for</strong>mal <strong>Learning</strong> <strong>and</strong> <strong>Teaching</strong><br />
Leaders, the Manager Property Services, the ALTC Leadership Project<br />
Manager, <strong>and</strong> a provision <strong>for</strong> the College PVC(A). LSAG would advise,<br />
<strong>and</strong> work with Property Services to develop architectural briefs to ensure<br />
that innovative <strong>Learning</strong> <strong>and</strong> <strong>Teaching</strong> principles <strong>and</strong> practices are included<br />
in RMIT’s Infrastructure plans.<br />
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