student feedback and leadership - Office for Learning and Teaching
student feedback and leadership - Office for Learning and Teaching
student feedback and leadership - Office for Learning and Teaching
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Student Feedback & Leadership<br />
Figure 14 R.E.A.L.I.S.E.D. Change Management Model to Enhance Student<br />
<strong>Learning</strong> <strong>and</strong> <strong>Teaching</strong> Practice<br />
4.2.2 Reflection on the Outcomes<br />
Reflection on the outcome of the Change Management Strategy in improving<br />
Student Feedback resulted in the identification of a number of planned<br />
improvements <strong>for</strong> the future at various <strong>leadership</strong> levels:<br />
I. Service providers plan to:<br />
––<br />
<strong>for</strong>malise an annual <strong>feedback</strong> <strong>and</strong> debriefing process<br />
––<br />
establish <strong>for</strong>ums in which problems identified by academics can<br />
be discussed with the aim of resolving issues through a partnership<br />
approach.<br />
II.<br />
III.<br />
A Service Level Agreement has been established that will result in a more<br />
systematic approach that links central <strong>and</strong> distributed AV/IT providers<br />
together with a maintenance plan <strong>for</strong> equipment<br />
A change process in which service providers are in regular contact<br />
with academic participants <strong>and</strong> leaders is regarded as a positive change<br />
management strategy, although there is some concern that this may not<br />
continue after the project as it has been difficult to develop academic<br />
input into the design of teaching spaces.<br />
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