Chapter 1 - Administration - Monroe County Sheriff's Office
Chapter 1 - Administration - Monroe County Sheriff's Office
Chapter 1 - Administration - Monroe County Sheriff's Office
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BUREAU DIRECTIVE: BOC - 1:023REFERENCES:NoneRESCINDS:BUREAU: Corrections NO. OF PAGES: 1MONROECOUNTYSHERIFF’SOFFICECHAPTER: AdministrativeTOPIC:Telephone Courtesy_____________________Sheriff of <strong>Monroe</strong> <strong>County</strong>PURPOSE:The purpose of this directive is to establishpolicy for the <strong>Monroe</strong> <strong>County</strong> Detention Facilitiesthat all personnel will answer the telephoneswithin the facilities in a polite and professionalmanner.SCOPE:This directive applies to all personnel.PERSON RESPONSIBLE:All Personnel.POLICY AND PROCEDURES:When answering the telephone, you shall:State your locationState your nameAsk "How may I help you" (optional)EXAMPLE: Intake/Release, Deputy Jones,How may I help you.BOC - 1:023 Date of Original: Jan 1994 1Previous Revision Date(s): 9/15/99Dissemination Date: 5/1/00 Effective Date: 5/5/00