CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

Crime & Criminals Tracking Network and Systems Project Nagaland PoliceDelivery Related Service Level Agreement (SLA) CriteriaExplanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewidebasis.S.No.Service MetricsParameters1 Delivery of thereports/deliverables duefor this section2 Development,deployment andtesting of CAS(State) applicationSupply,installation andCommissioning ofhardware atofficesSupply,installation andCommissioning ofthe Data CenterEquipmentBaseline Lower Performance Violation of Service levelagreementMetric Metric Deduction Metric DeductionAs per the One week Rs. 10,000 >1 week Rs. 20,000 fordates as after the dueafter the due every week ofmentioned in datedatedelaythe contract5.0 monthsfrom date ofsigning ofcontract5-7 months 100,000Rupees3 months 3-4 months For noncomplianceateach point ofdeployment:Rs. 30,0006 monthsfrom the dateof signing ofcontractMore than 7months6-7 months Rs. 100,000 More than 7monthsRs. 1,00,000per month ofdelay> 4 months For noncomplianceateach point ofdeployment:Rs. 45,000Rs. 100,000for everymonth of delayBasis ofMeasurementDates fordelivery ofreports asmentioned inthe contractMonths takenafter beginningoftheassignment todevelop andtest theapplication atthe Data centerby theOperator, notincluding thesoftware auditby TPAMonths aftertaking over ofthe office sitefor projectMonths takenafter beginningoftheassignmentRemarksThe centralizedapplicationshould be testedfor desiredfunctionalities,security, andcompletenessas well ascompliance withSLA, within theperiodThe deductionshall be madeper site basis,where criterionis not satisfiedNagaland Policemay conductindependentaudit to verifythat the datacenter is as perVolume I Request for Proposal for Selection of System Integrator Page 102 of 193