CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

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Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceOperate & Maintain PhaseOperate and Maintain phase would be initiated after the successful Go-Live of CCTNS as per thescope of work mentioned in this RFP. In addition to activities relating to operate and maintain of thecomprehensive CCTNS solution, the phase would also include the implementation of subsequentversions, upgrades, patches of CAS as released by NCRB and the other initiatives of Nagaland Policeas part of MMP CCTNS.6.2 Functional ScopeBrief Description of Police Station Process:The police station is a hub of several activities. Maintenance of law and order, crime investigation,protection of state assets, VIP protection, traffic control, service of summons, production of witnessesin courts, intelligence gathering, bandobust duties, crime prevention are some of multifariousfunctions that the police station and its officers have to discharge. Police stations also Serves as frontendof the entire police department in dealing with public complaints and requests, and at the sametime they occupy a pivotal place as the primary information collection agent for the otherfunctions/wings within the department. In order to achieve the end-objective of bringing in efficiencyand effectiveness in the police station, it is crucial to understand the different responsibilities of thepolice station and identify the key services that need to be addressed in this Study.Based on the study in the police stations, the various functions of a police station have been mappedin the diagram below.Volume I Request for Proposal for Selection of System Integrator Page 32 of 193
Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceThe first step in identifying the key functions is to segment them under core and supporting, where thecore includes services like crime prevention, petition handling and the supporting include theemployee related personnel and pay functions, store management etc. The efficiency gains areachieved through addressing the supporting services where the police station is provided with tools toperform the tasks faster with fewer resources, and the effectiveness gains are achieved byaddressing the core services where the police station can improve the quality of the services.6.2.1 CCTNS Functional ModulesAlthough a few of the mentioned functions have been mapped under either of the Core ApplicationSoftware (State) modules 3 , the Nagaland Police has customized the Functional Modules of the CAS(State) as per their requirements. A brief of the customized Functional Modules 4 being proposed aspart of the scope of SI under Nagaland CCTNS Solution is as follows:Modules Proposed forCAS(State)1. Citizen PortalServiceParticularsFunctionalityDescriptionIt will act as a front end window to the citizens where theycan request for various online services likeComplaint RegistrationVerifications requests(employment verificationsetc)NOC for vehicle theft, Lost cell phone/passportTracking of status of his petitions/requests etcLicenses for Arms etc.It shall provide Informational services like Missing Persons listing Proclaimed offenders listing Stolen/recovered vehicles listing Abandoned/unclaimed/recovered properties listing Most wanted Criminals listing etc2. PetitionManagement ServiceIntegrationrequirementFunctionalityShall allow the foreigners to submit C forms; apply forResidential Permit/Residential Certificate.Online RTI requestsShall allow the hotels to upload information of thecustomers staying at Hotel.Shall allow the citizen to provide sensitive informationanonymously.Portal services for Police OfficialsState Portal, Petition Management services, Registrationmodule, e-form application etc.The service shall enable the police personnel to registerand process the different kinds of petitions, complaintsand general service requests from citizens at the police3 CAS (State) SRS as issued by NCRB shall be referred for the same4 Bidders are required to read the FRS/SRS issued by the NCRB, as well as the Indicative FRS of CCTNSNagaland attached as Annexure-IV to this document.Volume I Request for Proposal for Selection of System Integrator Page 33 of 193
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