CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

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Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceSlNoSpecificationpriority, severity, incident type, requestor, asset, location or groupindividually as well as collectively.It should maintain the SLA for each item/service. The system106 should be able to generate report on the SLA violation or regularSLA compliance levels.It should be possible to sort requests based on how close are the107requests to violate their defined SLA’s.It should support multiple time zones and work shifts for SLA &108automatic ticket assignment.It should allow the helpdesk administrator to define escalation109 policy, with multiple levels & notification, through easy to usewindow GUI / console.System should provide a knowledge base to store history of useful110incident resolution.It should have an updateable knowledge base for technical111 analysis and further help end-users to search solutions forpreviously solved issues.The web-based knowledge tool would allow users to access his /112her knowledge article for quick references.It should provide functionality to add / remove a knowledge base113solution based on prior approval from the concerned authoritiesProvide seamless integration to generate events/incident114automatically from NMS / EMS.Each incident could be able to associate multiple activity logs115 entries manually or automatically events / incidents from othersecurity tools or EMS / NMS.116 Allow categorization on the type of incident being logged.Provide audit logs and reports to track the updating of each117incident ticket.118 Proposed incident tracking system would be ITIL compliant.It should be possible to do any customizations or policy updates in119flash with zero or very minimal coding or down time.It should integrate with Enterprise Management System event120 management and support automatic problem registration, basedon predefined policies.It should be able to log and escalate user interactions and121requests.It should support tracking of SLA (service level agreements) for122call requests within the help desk through service types.It should be capable of assigning call requests to technical staff123 manually as well as automatically based on predefined rules, andshould support notification and escalation over email, web etc.It should provide status of registered calls to end-users over email124and through web.The solution should provide web based administration so that the125same can be performed from anywhere.It should have a customized Management Dashboard for senior126executives with live reports from helpdesk database.Complied(Y/N)Value Add (Ifany)/RemarksNOTE: EMS tools deployed shall have the ability to manage the entire IT infrastructure proposed bythe SIVolume I Request for Proposal for Selection of System Integrator Page 170 of 193
Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceStorage and Backup SolutionSlNoSpecificationSAN Switch1Switch should be configured with redundant powersupply and fans2Switch solution should be highly available with nosingle point of failure3The SAN fabric should be configured in highlyavailable solution with no single point of failure4 Should support 4 Gbps FC portsSelection of SAN switch should be done in suchway that, after configuring integration, storage5 server and backup, there are minimum 40% portsfree with switch and it should have capability toupgrade to 100%The switch shall support role based administrationby allowing different administrators different accessrights to switch. There should be head room of6 100% for port expansion (on top of being proposedfor the solution) at a future date by stategovernment within the same chassis or differentchassisThe SAN switch should have capability to interfacewith HBA of different makes and model frommultiple OEM, supporting multiple OS including, but7 not limited to HP-UX, IBM AIX, Linux, MS-Window,Sun Solaris etc. The SAN switch should support allleading SAN disk array and tape libraries including,but not limited to, EMC, Hitachi, HP, IBM Sun etc.SAN1RAID Controller: It should support various levels ofRAID (RAID 0, 1 etc.)The storage subsystem proposed should have no2 single point of failure with respect to controller,cache, disks, power supply and coolingIt should disrupt non-disruptive component3 replacement of controllers, disk drives, cache,power supply, fan subsystem etc.4The storage array or subsystem shall supportATA/SATA/FATA and FC disks etc.Storage subsystem shall support 300GB 15K RPM5disks and 400GB or higher 10 K RPM Fiber channeldrives & 750GB, 1TB SATA or higher SATA /equivalent drives in the same device array6Storage subsystem shall support global hot spare oruniversal hot spare disksThe storage array shall be configured with at least 87GB cache scalable to min 16 GB useable andmirrored/protected across two storage controllers fordisk I/O operations8It shall support non disruptive online micro codeupgradesIt shall support de-staging of cache to disks on9power down or shall support internal battery backupof cache for at least 48 hours. The data in cacheshall not be lost in case of power failureComplied(Y/N)Referenceto DataSheetValue Add (Ifany)/RemarksVolume I Request for Proposal for Selection of System Integrator Page 171 of 193
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