CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

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Crime & Criminals Tracking Network and Systems ProjectNagaland PolicePCR Call Interface and Management ServiceThe Complaints are also registered through the Central Police Control Room at the State Headquarters that isaccessible to the public through Emergency Contact number (100). The system should provide an interface for thePolice Control Room personnel to capture the call and caller details in the Complaint Management System.S. No.IntegrationFunctionalitiesRequirementsCAS(State)System should provide an interface to the Police Control Room (PCR) and PoliceStation users to capture the details of the complaint and the caller / complainantthrough a “quick capture complaint form” relevant for a complaint that is reported in1.through a phone call, email, walk-ins in emergency or a non-emergency situation. Thesystem should also have the provision for recording the call along with the timestampand capture in the system.The system should display all the unanswered calls and the call/caller details to the2.user.3. System should arrange the incoming calls in the order that come in.The system should allow the user to answer /respond to the call through the user4.interface.Should allow the user to record the call with the prior approval of the other respondent5.6.7.8.9.that the call will be recorded.In case the call(s) comes in for an already registered complaint, the system shouldallow the user to link the call(s) to the registered complaint.In case the caller reports a complaint that is within the jurisdiction of the PCR (eitherState HQ or District), the system should allow the user to identify the appropriatepolice station or available patrol vehicle and transfer the call to the same for response.In case the caller reports a complaint that is outside the jurisdiction of the PCR (eitherState HQ or District HQ), the system should allow the user to transfer the calls to theappropriate police control room that has the jurisdiction.The system should allow the user to record the details of complaint assignment andthe action taken by the responder on the complaint.10. Should provide the reports and search capabilities on the call registered/logged11.Should have the facility to perform parameterized search and to generateparameterized report also.Complaint andFIR ManagementServiceComplaint andFIR Managementservice.Investigation Management ServiceAfter a complaint is registered, police initiates the investigation process. The case is assigned to an InvestigationOfficer (IO). During the course of investigation, additional details are captured to build further to the informationgathered during the registration phase. Investigation module should provide all the functionalities mentioned inCCTNS FRS by NCRB including the following requirements:S. No.Functionalities1.2.3.4.5.CAS(State)In case of NCR (Non Cognizable Report), the system should allow user to capture theinvestigation details relevant to a non cognizable offence and the approval from thecourt and prepare a final report for closure of the NCRSystem should allow the user to generate an alteration memo and subsequentlymodify the acts and section details of the complaint.Should allow uploading of any relevant documents such as scanneddocuments/images linked to the case under investigation/ inquirySystem should allow the user to record and transfer a case that does not fall underjurisdiction of the present police station after proper registrationShould present customized templates/forms for the type of complaint underinvestigation.IntegrationRequirementsState CASAdministrationand ConfigurationManagementServiceVolume I Request for Proposal for Selection of System Integrator Page 132 of 193
Crime & Criminals Tracking Network and Systems ProjectNagaland Police6. Should allow the user to assign the FIR to other police personnel.7. Should allow the user to record notes/remarks on the complaint.System should change the case status depending on the progress of the8.investigation.9. System should allow the user to record the remarks on the status/case progress.System should associate pre-defined tasks / activities that are required during theinvestigation to the case. The tasks / activities should be customizable by theadministrator to the type of the case under investigation. The user should be able to10.add / modify tasks / activities to the pre-defined list associated with the case. Theadministrator should be able to add / modify the super-set of tasks / activities definedin the system and make them default to a type of the case.Should allow the user to capture the details of the investigation relevant to the type of11.the complaint.Indicative details captured during investigation are given below. Crime scene details Victims Details Accused Details Witness Details Property Details (stolen/seized)12. Evidence details Forensics details Medico Legal Case Details Other details in the crime details formState CASAdministrationand ConfigurationManagementServiceSystem should allow preview and printing of all the required forms (7 IIF’s, forms13. required for preparing the case dairy and other forms necessary for submission to theexternal entities such as courts).In case of death, system should allow the user to capture results conducted for14. inquest (whether person was hurt, details of clothing etc.,) and generate an inquestreport.System should capture the inquest report generated by the magistrate in case of15.death in police or judicial custody or death of lady within 7 years of marriage.System should allow the user to prepare, preview, print requests/forms that are sentto external agencies (FSL, FPB, hospitals, RTA etc.,) for expert opinion. The16.request/forms should be made available to the user as templates that are managed(created/edited) through administration functionality.System should provide the feature to capture the response in the form of17. parameterized data and scanned documents received from different externalagencies.18. System should allow the user to prepare, preview and print arrest card.19. System should allow user to capture the court surrender detailsShould allow the user to capture the interrogation details as summary and20.parameterized data.System should allow the user to capture the custody/remand details related to the21.decision of the court on the arrested that are produced before the court.22. System should allow the user to view the detailed and summary views of the caseSystem should allow the user to prepare the final report (charge sheet, undetected,23.untraced, mistake of fact, civil nature).System should allow the case to be reopened and reassigned to a different24.investigating officer. In case of reopening, the case history should be maintained.System should also track the remarks/suggestions posted by higher officers during25.investigation.System should present the IO dashboard of under trials, under investigation, repopenedcases to user based on their roles and their jurisdiction.26.FSL modulePeriodic Crimeand Law & OrderReports andReviewDashboardVolume I Request for Proposal for Selection of System Integrator Page 133 of 193
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