CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

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Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceService LevelDescriptionMeasurementover the six month periodpenalty>0 & 3 28. Credits for Successful Application UptakeThe below tables gives details of the credits that can gained by the SI for successful uptake of theapplication in the State/UT. The credits will not be calculated for the first reporting period and wouldcommission from next reporting period.ServiceDescriptionLevel MeasurementCCTNS UptakeThe following metrics will be measured at the end of each reporting periodfor each locations of the phase that has been declared as “Go Live”:1. Number of key transactions carried through internet (ex:Transactional such as submitting an application for a no-objectioncertificate and Informational such a requesting the status of acase)2. Number of active users profiles in CCTNS3. Number of read-write transactions on CCTNS system4. Number of Searches carried out on data in CCTNS5. Total number of FIRs prepared through CCTNS6. Total number of Crime Details Forms prepared through CCTNS7. Total number of Key Investigation Forms prepared throughCCTNS8. Total number of Arrest Cards prepared through CCTNS9. Total number of ChargeSheets prepared through CCTNS10. Quality (recency and accuracy) of information available in CCTNS11. Number of cases reported to be solved because of the availabilityof CCTNS12. Number of ad-hoc requests successfully responded to usingCCTNS13. Turnaround Time for submitting the monthly and annualcrime/criminal information to NCRB from the State/UTA credit will be gained for each of the above parameters if the uptake forthat parameter shows significant improvement.The following table applies for each of the above parameters:Volume I Request for Proposal for Selection of System Integrator Page 118 of 193
Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceServiceDescriptionLevel Measurement% increase over themeasurement in the lastreporting periodCredits>5 & 10 & 15% 49. Violations and Associated Penalties(a) The primary intent of Penalties is to ensure that the system performs in accordance with thedefined service levels. Penalties are not meant to be punitive or, conversely, a vehicle foradditional fees.(b) A six monthly performance evaluation will be conducted using the six monthly reporting periods ofthat period.(c) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service LevelTargets are as follows:(i) The performance will be measured for each of the defined service level metric against theminimum / target service level requirements and the violations will be calculated accordingly.(ii) The number of violations in the reporting period for each level of severity will be totaled andused for the calculation of Penalties.a. If the total number of credits gained by the SI is lower than the total number of highseverity violations in the reporting period, the total number of credits will be subtractedfrom the total number of High Severity Violations in the reporting period for thecalculation of Penalties.b. If the total number of credits gained by the SI is higher than the total number of highseverity violations in the reporting period, the resultant total number of high severityviolations in the reporting period for calculation of penalties will be considered as zero(0).(iii) Penalties applicable for each of the high severity violations is two (2) % of respective halfyearly payment to the SI.(iv) Penalties applicable for each of the medium severity violations is one (1%) of respective halfyearly payment to the SI.(v) Penalties applicable for each of the low severity violations is half percentage (0.5%) ofrespective half yearly payment to the SI.(vi) Penalties applicable for not meeting a high (H) critical performance target in two consecutivehalf years on same criteria shall result in additional deduction of 5% of the respective halfyearly payment to the SI. Penalty shall be applicable separately for each such high criticalactivityVolume I Request for Proposal for Selection of System Integrator Page 119 of 193
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