CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

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Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceOverview of Services for CAS (State)Citizens Portal ServiceThis service shall enable Citizens to request services from Police through online petitions and trackstatus of registered petitions and requests online. Citizens requests/services include passportverification services, general service petitions such as No Objection Certificate (NOC) for job, NOCfor vehicle theft, NOC for lost cell phone/passport, Licenses for arms, processions etc.Petition Management ServiceThe service shall enable the police personnel to register and process the different kinds of generalservice petitions and complaints.Unclaimed/Abandon Property Register ServiceThe service shall enable the police personnel to record and maintain unclaimed/abandonedproperty registers and match unclaimed/ abandoned property with property in lost/stolen registers.Complaint and FIR Management ServiceThe service shall enable the police personnel to register and process the complaints (FIR forcognizable complaints, Non-Cognizable Report for non-cognizable, Complaint Report for generacomplaints, etc.) reported by the public.PCR Call Interface and Management ServiceThe service shall enable the police personnel to register and process the complaints as receivedthrough the Police Control Room through the Dial 100 emergency contact number.Investigation Management ServiceThe service shall enable the police personnel to process the complaints through capturing thedetails collected during the investigation process that are required for the investigation officer toprepare a final report.Court and Jail Interface and Prosecution Management ServiceThe service shall enable the police personnel to interface with the courts and jails during theinvestigation process (for producing evidence, producing arrested, remand etc) and during the trialprocess.Crime and Criminal Records and Query Management ServiceThe service shall enable the police personnel to view various registers and perform basic andadvanced queries on the crime and criminal information.Police Email and Messaging ServiceThe service shall enable the police personnel to send / receive, official as well as personalcorrespondence.Periodic Crime, and Law & Order Reports and Review Dashboard ServiceThe service shall enable the police personnel to view relevant reports and dashboards and toconduct periodic crime, and law & order reviews of the police station(s) under the officer’sjurisdiction.Notification of Alerts, Important Events, Reminders and Activity Calendar or Tasks ServiceThe service shall capture / generate the required alerts, important events, reminders, activityVolume I Request for Proposal for Selection of System Integrator Page 24 of 193
Crime & Criminals Tracking Network and Systems ProjectNagaland Policecalendar and tasks.State-SCRB-NCRB Data Transfer and Management ServiceThe service shall enable the States/UTs to collate, transform and transfer the crime, criminal, andother related data from state to NCRB.State CAS Administration and Configuration Management ServiceThe service shall enable the individual State/UT to configure/ customize the application to suit totheir unique requirements.User Help and Assistance ServiceThe service shall enable the end user to view the help manuals of the application and in guiding theend user in using the application.User Feedback Tracking and Resolution ServiceThe service shall enable the police personnel in logging the issues/defects occurred while using thesystem.Activity Log Tracking and Audit ServiceThe service shall capture the audit trail resulting from execution of a business process or systemfunction.User Access and Authorization Management ServiceThe service shall enable the administrative user in setting the access privileges and will provideauthentication and authorization functionality4.11 Development of CCTNS Core Application Software (CAS)CAS (Centre) and CAS (State) will be developed at NCRB under the overall guidance and supervisionof MHA, and a dedicated team from NCRB. NCRB, on behalf of MHA, engaged a professionalsoftware development agency (SDA) to design and develop CAS (Centre) and CAS (State) and offerassociated services. The SDA would enhance and maintain CAS (Centre) and CAS (State) until theend of the engagement with NCRB and subsequent to that, CAS (Centre) would be managed byNCRB under the guidance of NIC, DIT and MHA and CAS (State) would be managed by the Stateunder guidance of the State IT Department.CAS (State) would be built as a platform at NCRB addressing the core requirements of the PoliceStation to provide a basic framework to capture and process crime and criminal information at thepolice station while providing the States/UTs with the flexibility to build their state specific applicationsaround it and in addition to it. CAS (State) will be provided to States and UTs for deployment. EachState/UT would customize the CAS according to their unique requirements and thereafter commissionthe same. A bulk of the functionality would be added at States/UTs’ discretion and would be added asextensions to the CAS (State) by the System Integrators (SI) chosen by the States/UTs withoutcomprising on the simplicity and performance of the system.In order to achieve the above stated goals of simultaneously ensuring consistency andstandardization across States/UTs (where necessary and possible), and enabling States/UTs to meettheir unique requirements, CAS will be built as a highly configurable and customizable application.CAS would therefore be a product-like application that could be centrally managed and at the sametime customized to meet the unique requirements of the States/UTs and deployed in all States/UTs.In order to achieve the key CCTNS goal of facilitating the availability of real time information acrosspolice stations and between police stations and higher offices, CAS would be built as a webapplication. However, given the connectivity challenges faced in a number of police stations,especially rural police stations, the application must be built to work in police stations with low and/orunreliable connectivity.Volume I Request for Proposal for Selection of System Integrator Page 25 of 193
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