CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

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Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceANNEXURE IV: FUNCTIONAL REQUIREMENT SPECIFICATIONSThis section has been intended to present the indicative functional requirement specification of all theapplication modules including the Core Application Software (State) and all the additional modulesproposed by Nagaland Police. The functionalities mentioned are only indicative in nature. SI isexpected to study the SRS/ FRS provided by NCRB for CAS and the indicated FRS provided belowand do the necessary vetting/ assessment for possible enhancements:Functionalities - To Be Delivered By Centre:Citizen Service PortalThe Citizen Portal Service should enable Citizens to track the progress of their General Service Petitions and CitizenServices online. General Service Petitions/Citizen Services include passport verification requests, NOC (No ObjectionCertificates, NOC for vehicle theft, Lost Cell Phone Certificate, etc.)S. No. FunctionalitiesIntegrationRequirementsCAS(State)1. Should allow user (citizens) to access Citizens’ Services portal via the internet2.Should allow users (citizens/petitioners) to search for their request on the basis ofService Request number or petitioner details.3.Should display petition/service request details and status on the screen based on theuser search4. Should allow users to save the status as a PDF file and/or print the status5. Should allow the users to provide comments and feedback on online servicesSystem should provide the user with the following Transaction Services through theonline portal1. Complaint Registration2. Tenant Verification3. Servant Verification4. Permission request for rallies and processions5. Passport Verification Status6. Arm License Verification Status7. Application for Character Certificate8. Lost Cell Phone Certificate9. Registration of Missing Persons, Un-natural death, Unidentified Dead Body, Lost6. Property, Unclaimed/ Abandoned Property.10. NOC for purchase second hand vehicleSystem should provide the user with the following representative Information Servicesthrough the online portal1. Missing Persons Listing (with Photographs)2. Proclaimed Offenders Listing3. Stolen/ Recovered Vehicles Listing4. Unidentified Dead bodies (with photographs) Listing5. Abandoned / Unclaimed/recovered Properties Listing6. Most Wanted Criminals Listing (with photographs)PetitionManagementService,Complaint andFIR managementservice7.System should allow the user1. To download all applicable forms as e-forms and submit the sameSystem should provide the user to download forms for following services through theVolume I Request for Proposal for Selection of System Integrator Page 124 of 193
Crime & Criminals Tracking Network and Systems ProjectNagaland Policeonline portal1. Complaint Registration2. Tenant Verification3. Servant Verification4. Permission Request for Processions and Rallies5. Application for Character CertificateSubmit e-form once the user has connectivitySystem should provide the user with an Online Help facility8.9.1. Frequently Asked Questions on workflow of applications2. User Manual on procedures to avail police services3. Relevant police documents (library)4. Up to date information on the location of the Police Station/ Other PoliceOffices along with the Landmark and the contact details.5. Should allow user (citizens) to view menu of services availableSystem should allow the user to input the following details for complaint registrationon the online portal (at least 2 should be andatory)1. Mobile Phone Number2. Address3. Identifications3.1 Ration Card Number3.2 Passport Number3.3 Bank Account Number3.4 Voter ID Card Number3.5 PAN Number3.6 Unique ID Number3.7 Electricity Bill Number3.8 Landline Telephone Number3.9 Email IDSystem should provide an acknowledgement to the complainant (once the applicationhas been submitted online) through10.11.1. Mobile Phone (SMS)2. Email3. On ScreenSystem should generate a complaint reference number for retrieval of complaintstatus information (such as the use of CAPTCHA feature)12.13.1. System should allow the user to select their relevant (as per jurisdiction) policestation from a list (in case the PS is known)2. System should forward the complaint to the relevant PS or appropriate authoritybased on address of the complainant (in case the PS is not known)System should allow the user to lodge an anonymous information (in case the userdoes not want to disclose personal details)1. User should be able to select from 'Tip'System should allow the user to submit C-form to register foreigners14.1. Provide for notices to foreigners (leave India notices)2. Alerts to Interpol3. Overstay checks and alertsVolume I Request for Proposal for Selection of System Integrator Page 125 of 193
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