CCTNS nagaland_SI_RFP_Volume 1.pdf - National Crime Records ...

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Crime & Criminals Tracking Network and Systems ProjectNagaland Policecommunications prior to dissemination,who is responsible for distributing themessage, and who is responsible forensuring that those accountable forspecific elements of the plan followthrough on their responsibilities.• SI shall organize the communicationevents or interventions for the targetaudience.• SI shall ensure consistency betweenmessages delivered via differentinterventions, since the engagement of akey individual stakeholder or stakeholdergroup is an integrated effort, aiming at thesame objective.Change Management WorkshopsSI shall conduct Change Management workshops build appreciation of change management anddevelop change leadership across the stakeholder groups. SI shall design the necessary content(reading material, presentations) in English and Local Language (if different) for the ChangeManagement Workshops. SI shall conduct at least three Change Management Workshops(minimum of one-day) in the State Headquarters and at least one Change Management Workshop(minimum of one-day) at all the Districts (at the District Headquarters) covering at least 3officers/constables (SHO, SI/ASI/HC, and Station Writer) from each police station in the district.The SI is required to conduct the Change Management Workshops for all the identified Policepersonnel in a phased manner in line with the overall implementation plan. These workshops shallbe conducted at the locations provided by the State. The workshop content & material shall bedesigned with specific focus on the requirements of the personnel. SI shall conduct workshops for eachgroup of personnel in sync with the training plan and as part of the training module. SI is required toprovide the necessary material for the workshops including presentations, training material etc in bothsoft and hard copy formats.SI shall also associate and train the identified internal change agents (identified from the District andState Mission Teams) during these workshops so that subsequent workshops can be conducted by theinternal change agents.6.3.11 Handholding Support for end usersThe System Integrator will provide one qualified and trained person per police station for a period of sixmonths to handhold the staff in the police station from the Go Live of application at respective Policestation and ensure that the staffs in those police stations are able to use CCTNS on their own by the endof the handholding period. Apart from police stations additional support required to provide servicesduring the project life cycle. SI must provide the project team as per details and eligibility qualificationsgiven in this RFP.Handholding and project support would be required only after the successful commissioning of CoreApplication (CAS) and the necessary infrastructure and completion of capacity building and changemanagement initiatives in respective locations. Information of all Police locations regarding engagementof handholding personnel has been provided in Geographical scope in this RFP.Eligibility Criteria for Handholding staffVolume I Request for Proposal for Selection of System Integrator Page 74 of 193
Crime & Criminals Tracking Network and Systems ProjectNagaland PoliceQualificationExperienceLocationMinimum manpowerService Window 9 x 6&Handholding Staff• B.E/ B. Tech/ MCA/ BCA/ PGDCA/ M.Sc./ B Sc/ Diploma• 2+ years of experience in Application Software/LAN/WAN/PCtroubleshooting• Working proficiency on office suite• Good communication skills and proficient in English language(Nagamese Desirable)Police Stations51 (1 per Police station)Code of Conduct of Handholding personnel as Police Stations:• The person to be engaged by SI for Handholding support should work as six days per week.• Handholding personnel should give 100% availability on all working days.6.3.12 Requirement on Adherence to StandardsCCTNS system must be designed following open standards, to the extent feasible and in line with overallsystem requirements set out in this RFP, in order to provide for good inter-operability with multiple platformsand avoid any technology or technology provider lock-in.Compliance with Industry StandardsIn addition to above, the proposed solution has to be based on and compliant with industry standards (theirlatest versions as on date) wherever applicable. This will apply to all the aspects of solution including but notlimited to design, development, security, installation, and testing. There are many standards that are indicatedthroughout this volume as well as summarized below. However the list below is just for reference and is not tobe treated as exhaustive.Portal developmentW3C specificationsInformation access/transfer protocols SOAP, HTTP/HTTPSInteroperabilityWeb Services, Open standardsPhotographJPEG (minimum resolution of 640 x 480 pixels)Scanned documentsTIFF (Resolution of 600 X 600 dpi)Biometric framework BioAPI 2.0 (ISO/IEC 19784-1:2005)specificationFinger print scanningIAFIS specificationsDigital signatureRSA standardsDocument encryptionPKCS specificationsInformation SecurityCCTNS system to be ISO 27001 certifiedOperational integrity & security CCTNS system to be ISO 17799 compliantmanagementIT Infrastructure managementITIL / EITM specificationsService ManagementISO 20000 specificationsProject DocumentationIEEE/ISO specifications for documentationThe SI shall adhere to all the standards published by the Department of Information Technology, Governmentof India.Volume I Request for Proposal for Selection of System Integrator Page 75 of 193
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