HX2 Reference Guide - Delfi

HX2 OS UpgradeHX2 OS UpgradeIntroductionDepending on the size of the operating system, the total time required for a successful upgrade may require several minutes.The OS upgrade files are unique to your HX2 physical configuration and date of manufacture. OS upgrade files designed forone device configuration should not be used on a different device configuration.Preparation• Please Contact your LXE representative to get the OS upgrade files from LXE.• Use ActiveSync to back up HX2 user files and store them elsewhere before beginning an upgrade on the HX2.• Maintain an uninterrupted AC/DC power source to the HX2 throughout this process.• The SD / CF card with the OS and systems files must be present for the HX2 to boot. LXE recommends that removal orinstallation of SD or CF cards be performed on a clean, well-lit surface.• Always perform OS updates when the HX2 has a dependable external power source connected to the HX2 and/or a fullycharged main battery.Procedure1. Verify a dependable power source is applied to the HX2 and will stay connected during the upgrade procedure.2. Establish an ActiveSync connection between the HX2 and a desktop/laptop computer.3. Download the OS files from the desktop/laptop to the HX2's System folder.4. During the file copy process to the HX2 System folder, when asked “Overwrite ?”, select Yes to All.5. Review the files that were downloaded to the System folder.6. Restart the HX2.7. Disconnect from ActiveSync.8. When the OS finishes loading, check the OS update version by selecting Start | Settings | Control Panel | About |Software tab.The touch screen may require calibration, however most Windows OS versions save the calibration data, eliminating the needto calibrate.Battery State and OS UpgradeLXE recommends a fully charged main battery be cabled to the HX2 prior to reflashing or upgrading the operating system. Aprompt may appear when the battery reaches Critical Low that informs the user there is not enough power in the main battery toperform the upgrade.The operating system will not be able to execute the OS update when the battery level is too low (25% or less), as there is ahigh risk that the power remaining in the battery expires when executing the upgrade and the HX2 will be left in an inoperablestate.When main battery power level is too low, connect external power to the HX2 before performing the upgrade procedure. Do notdisconnect external power before the upgrade process is complete.TroubleshootingThe powered device won't boot up after the upgrade is finished.Send the HX2 to LXE Service and Support for re-imaging.Warning: Opening the device e.g. removing endcaps or access panels, etc. could void the user's authority tooperate this equipment.E-EQ-HX2RG-M [ 48 ] HX2 Reference Guide