You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Troubleshooting ActiveSyncTroubleshooting ActiveSyncActiveSync on the host says that a device is trying to connect, but it cannot identify itOne or more control lines are not connected. This is usually a cable problem, but on a laptop or other device, it may indicate abad serial port.If the <strong>HX2</strong> is connected to a PC by a cable, disconnect the cable from the <strong>HX2</strong> and reconnect it again.Check that the correct connection is selected (Serial or USB “Client” if this is the initial ActiveSync installation).See Also: “Cold Boot and Loss of Host Reconnection”.ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins as soon as you connect the cable, beforetapping the Connect icon (or REPLLOG.EXE in the Windows directory).One or more control lines are tied together incorrectly. This is usually a cable problem, but on a laptop or other device, it mayindicate a bad serial port.ActiveSync indicator on the host turns green and spins, but connection never occursBaud rate of connection is not supported or detected by host. Check that the correct connection is selected (Serial or USB“Client” if this is the initial ActiveSync installation).-or-Incorrect or broken data lines in cable.ActiveSync indicator on the host remains graySolution 1: ActiveSync icon on the PC does not turn green after connecting USB cable from <strong>HX2</strong>.1. Disconnect <strong>HX2</strong> USB cable from PC.2. Suspend/Resume or Restart the <strong>HX2</strong>.3. In ActiveSync | File | Connection Settings on PC disable Allow USB Connections and click OK.4. Re-enable Allow USB Connections on the PC and click OK.5. Reconnect USB cable from <strong>HX2</strong> to PC.Solution 2: The host doesn’t know you are trying to connect. May mean a bad cable, with no control lines connected, or anincompatible baud rate. Try the connection again, with a known good cable.Testing connection with a terminal emulator program, or a serial port monitorYou can use HyperTerminal or some other terminal emulator program to do a rough test of ActiveSync. Set the terminalemulator to 8 bits, no parity, 1 stop bits, and the same baud rate as the connection on the CE device. After double-tappingREPLLOG.EXE on the CE device, the word “CLIENT” appears on the display in ASCII format. When using a serial portmonitor, you see the host echo “CLIENT”, followed by “SERVER”. After this point, the data stream becomes straight (binary)PPP.E-EQ-<strong>HX2</strong>RG-M [ 54 ] <strong>HX2</strong> <strong>Reference</strong> <strong>Guide</strong>
Change language