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In New Zeal<strong>and</strong> both <strong>the</strong> Controller <strong>and</strong> Auditor-General (2008, p. 41) <strong>and</strong> <strong>the</strong> NZICA<br />

(2007b, p. 19) define outputs as “<strong>the</strong> goods <strong>and</strong> services produced by <strong>the</strong> reporting<br />

entity”. Outputs are reported in terms <strong>of</strong> what proportion <strong>of</strong> total operating expenditure<br />

relates to <strong>the</strong> beneficiaries <strong>of</strong> <strong>the</strong> charity, i.e. <strong>the</strong> total costs <strong>of</strong> services provided to<br />

beneficiaries (Institute <strong>of</strong> Chartered Accountants in Australia, 2009a).<br />

This section reviews <strong>the</strong> problems associated with this form <strong>of</strong> performance<br />

accountability, including <strong>the</strong> reluctance to fund overheads. Next, <strong>the</strong> problems<br />

associated with this focus on overheads are analysed, in particular <strong>the</strong> difficulty in<br />

comparing expenditure overheads ratios.<br />

8.2.1 Difficulty in comparing ratios<br />

This focus on efficiency measures, in particular <strong>the</strong> expenditure overheads ratio <strong>of</strong><br />

expenditure overheads to revenues, means that some charities have been accused by <strong>the</strong><br />

media <strong>and</strong> donors <strong>of</strong> high expenditure on management <strong>and</strong> administration costs when<br />

<strong>the</strong>ir ratios are compared with those <strong>of</strong> o<strong>the</strong>r charities. However, as Dhanani (2009, p.<br />

187) emphasised this can be misleading because charity ratios may differ significantly<br />

based on “actual organisational activities <strong>and</strong> areas <strong>of</strong> need ra<strong>the</strong>r than <strong>the</strong> efficiency<br />

with which <strong>the</strong>y operate” .<br />

The nuances <strong>of</strong> ratios are highlighted by <strong>the</strong> following interviewee:<br />

It‟s very interesting how different a lot <strong>of</strong> <strong>the</strong> ratios are because <strong>of</strong> some <strong>of</strong> <strong>the</strong><br />

unique differences <strong>of</strong> how that [charitable] organisation operates. You know<br />

little things like whe<strong>the</strong>r <strong>the</strong>y own <strong>the</strong>ir own building or not make a huge<br />

difference to overhead costings. (Interviewee 18)<br />

Joan Buchanan, a Charities Consultant, also highlighted <strong>the</strong> variability in ratios on<br />

Radio New Zeal<strong>and</strong> by distinguishing between different fundraising motivations that<br />

could affect ratios, including: raising an awareness <strong>of</strong> <strong>the</strong> charity <strong>and</strong> its cause; or hiring<br />

someone to cultivate bequests when it could be more than ten years, depending on <strong>the</strong><br />

circumstances <strong>of</strong> <strong>the</strong> donor, before that money comes in (Radio New Zeal<strong>and</strong>, 27<br />

August 2009). These differences were fur<strong>the</strong>r highlighted by James Austin <strong>of</strong> <strong>the</strong><br />

Fundraising Institute <strong>of</strong> New Zeal<strong>and</strong>, who raised <strong>the</strong> example <strong>of</strong> <strong>the</strong> different expense<br />

incurred by charities needing to build <strong>the</strong>ir donor basis compared with charities with an<br />

existing donor base (Television New Zeal<strong>and</strong>, 30 July 2009).<br />

Ano<strong>the</strong>r reason for <strong>the</strong> variability in ratios could be that <strong>the</strong> monies given were related<br />

to purchasing a product or service. For example - tickets sold for a charity dinner must<br />

cover <strong>the</strong> costs <strong>of</strong> providing <strong>the</strong> dinner before any monies are distributed to charities.<br />

181

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