INTEGRITY EDUCATIONAL CENTER

DISPUTE RESOLUTION PROCESS:
I: MANAGEMENT CAPACITY
The written notification shall be deemed received (a) if personally delivered, upon date
of delivery to the address of the person to receive such notice if delivered by 5:00pm., or
otherwise on the business day following personal delivery; (b) if by facsimile, upon electronic
confirmation of receipt; or (c) if by mail, two (2) business days after deposit in the U.S Mail.
Written responses ("Written response") shall be tendered to the other party within twenty (20)
business days from the date of receipt of written notification. The parties agree to schedule a
conference to discuss and resolve the controversy, claim, or dispute at issue ("issue
Conference"). The issue conference shall take place within fifteen (15) business days from the
date the written response is received by the other party. The written response may be tendered
by personal delivery, facsimile, or by certified mail. The written response shall be deemed
received (1) if personally delivered, upon date of delivery to the address of the person to receive
such notice if delivered by 5:00 p.m, or otherwise on the business day following personal
delivery; (2) if by facsimile, upon electronic confirmation of receipt; or (3) if by mail, two (2)
business days after deposit in the U.S. mail
If the controversy, claim, or dispute cannot be resolved by mutual agreement at the issue
conference, then either party may request that the matter be resolved by mediation. Each party
shall bear its own costs and expenses associated with mediation. The mediators fees and the
administrative fees of the mediation shall be shared equally amount the parties. Mediation
proceedings shall commence within 120 days from the date of the Issue Conference. The parties
shall mutually agree upon the selection of a mediator to resolve the control or claim at dispute.
The mediator may be selected from the approved list of mediators prepared by the American
Arbitrator Association. Mediation proceedings must be administered in accordance with
mediation rules or guidelines of the American Arbitration Association.
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