Community planning services in Glenelg Shire Council : 1998-2005 ...

Appendix A. Performance improvement plan 123
FIGURE A1: PERFORMANCE IMPROVEMENT PLAN: STATUTORY PLANNING SERVICE -
continued
Issue Action Responsible officer Time frame
Performance indicators and
measures were minimal in
the previous 2 planning
service contracts.
The council has an obligation
to pursue and develop
continuous improvement
processes and systems
through the Best Value
legislation.
Objectors are often unaware
of the processes to be
followed when lodging an
objection, the mechanism for
conciliation, and the time
frames they need to operate
within.
Any new planning service
tender specifications should
include meaningful and
measurable performance
indicators and measures to
enable effective contract
supervision and performance
management.
The application of this
performance improvement plan
should be considered as part of
a continuous improvement
program for planning services.
A performance improvement
plan for planning services
should be reviewed and
redeveloped on an annual
basis.
A guidance sheet could be
developed for objectors that:
details their rights,
obligations and
responsibilities
lists accepted grounds for
objection.
Source: Victorian Auditor-General’s Office.