Community planning services in Glenelg Shire Council : 1998-2005 ...

Appendix B. Contract for town planning: Key service activities and performance indicators 127
FIGURE B1: KEY SERVICE ACTIVITIES AND PERFORMANCE INDICATORS
Activities Performance indicators
Statutory activity
1. Assess proposals, provide expert guidance on
submissions, and initiate planning permit
application procedures.
Register within 48 hours of receipt; take action as
per Council Planning Scheme, relevant acts,
regulations, guidelines and policies.
2. Process general correspondence. 85 per cent within 5 working days, and 15 per
cent within 7 working days.
3. Assess, determine or refer to council as
required by relevant acts:
planning permits
subdivision applications
planning certificates.
All planning permits and subdivision sites
must be visited and thoroughly inspected prior
to assessment. A record should be maintained
of all inspections.
4. Prepare planning appeals submissions and
represent council at VCAT hearings.
5. Provide advice and liaise with developers,
ratepayers and government departments.
6. Process inquiries and applications and advise
the council on planning matters relevant to
liquor license applications.
7. Undertake enforcement duties – investigate
all complaints and breaches.
8. Initiate and promote mediation procedures to
minimise level of appeals.
9. Liaise with heritage adviser and process
applications for heritage loans.
10. Ensure appropriate procedures are in place to
enable the public to quickly obtain accurate
information regarding the preparation of
planning applications and status of
applications.
11. Attend council and committee meetings,
prepare reports to the council as required and
monthly activity reports.
Within 10 working days where referral and public
notification not required and no objections lodged.
Within 21 working days where referral is not
required but public notification required and no
objections lodged.
Within 35 working days where referral is required
and no objections lodged.
Submissions should be well researched and as
per the council’s planning scheme, relevant acts,
regulations, guidelines and policies.
As per the council planning scheme, relevant
acts, regulations, guidelines and policies.
As per the council planning scheme, relevant
acts, regulations, guidelines and policies.
Initiate enforcement process: 85 per cent within
one working day and 15 per cent within 2 working
days of receiving advice of possible breach.
Organise meetings within 7 working days from the
closing of public exhibition period.
As required by the relevant acts, policies and
guidelines.
As required by the relevant acts, policies and
guidelines.
90 per cent attendance rate.
12. Process subdivision applications. As required by the relevant acts, policies and
guidelines.
13. Process flood certificates. As required by the relevant acts, policies and
guidelines.