Community planning services in Glenelg Shire Council : 1998-2005 ...

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Appendix A. Performance improvement plan 123 FIGURE A1: PERFORMANCE IMPROVEMENT PLAN: STATUTORY PLANNING SERVICE - continued Issue Action Responsible officer Time frame Performance indicators and measures were minimal in the previous 2 planning service contracts. The council has an obligation to pursue and develop continuous improvement processes and systems through the Best Value legislation. Objectors are often unaware of the processes to be followed when lodging an objection, the mechanism for conciliation, and the time frames they need to operate within. Any new planning service tender specifications should include meaningful and measurable performance indicators and measures to enable effective contract supervision and performance management. The application of this performance improvement plan should be considered as part of a continuous improvement program for planning services. A performance improvement plan for planning services should be reviewed and redeveloped on an annual basis. A guidance sheet could be developed for objectors that: details their rights, obligations and responsibilities lists accepted grounds for objection. Source: Victorian Auditor-General’s Office.
Appendix B. Contract for town planning: Key service activities and performance indicators 125
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PP No. 162, Session 2003-05 V I C T
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The Hon. Monica Gould MP The Hon. J
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Contents FOREWORD..................
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1. Executive summary 1
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4 Executive summary 1.2 Overall aud
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6 Executive summary 3. That the cou
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8 Executive summary attempt to res
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10 Executive summary RESPONSE provi
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2.1 Victoria’s planning system Vi
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Reform of the planning system Victo
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2.2.1 Council’s planning services
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2.3.1 Conduct of the audit Victoria
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Did the council comply with key leg
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Page 125 and 126: FIGURE C1: AUDIT CASE STUDIES INDEX
Page 127: Availability of reports Copies of a
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Community planning services in Glenelg Shire Council : 1998-2005 ...

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