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2008 - Marketing Educators' Association

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motivation can be strengthened if professors can<br />

make student autonomous through hands-off<br />

management approaches. Fifth, they should be able<br />

to diagnose themselves in order to recognize their<br />

own strengths, weakness, opportunities, and threats.<br />

Such self-discovery will allow students to make<br />

realistic learning goals and career development<br />

plans. Finally, they should expect to receive<br />

continuous and timely feedback from their lecturers.<br />

EDUCATION COMPONENT OF HEM<br />

HEM is designed to respect various preconditions to<br />

make teaching and mentoring effective in our<br />

introductory marketing courses in small liberal arts<br />

colleges. Therefore, as Figure 1 shows, HEM has<br />

both teaching and mentoring components and they<br />

go simultaneously throughout an introductory<br />

marketing course. This synchronization has been<br />

also suggested as a part of marketing education<br />

standards by the Texas State Board for Educator<br />

Certification (2003). In addition, Figure 2 shows a<br />

detailed education component and Figure 3 shows a<br />

detailed mentoring component.<br />

The main goals of the education component are to<br />

support individual learning of basic marketing<br />

concepts and in-class cross-disciplinary group<br />

learning activities to master basic concepts and gain<br />

some managerial skills.<br />

The individual learning is not simply to read the<br />

textbook before and after sessions or to take notes.<br />

Rather, this is about establishing self-confidence.<br />

That is why HEM recommends self-graded pre- and<br />

post-chapter exams that allow students to discover<br />

learning levels of basic marketing concepts under<br />

less stressful learning conditions.<br />

The pre-chapter exam show all critical concepts of a<br />

certain chapter so that students can see lesson<br />

points which they will master. The pre-chapter also<br />

shows concepts that each student already knows.<br />

This allows each student to have some confidence<br />

in the chapter. Students see these points better and<br />

immediately through self-grading while scores of the<br />

pre-chapter exams are not counted into the final<br />

grades. This motivates students to learn such<br />

concepts actively during sessions.<br />

We use the same exam for the post-chapter exam.<br />

By doing this, we expect that students will clearly<br />

see how much they have learned. This is very<br />

important since they can sustain learning motivation<br />

by seeing their learning progress constantly. Scores<br />

of the post-chapter exams are counted into the final<br />

52<br />

grades. Naturally, we expect all students get full<br />

scores on the post-chapter exams.<br />

We begin the first session of each chapter with<br />

overview, learning goals, and key words of the<br />

chapter. Then we ask students to take the prechapter<br />

exams and let them grade their own exams.<br />

We carefully go over all the key words and concepts<br />

so that our students can learn well and achieve<br />

learning goals.<br />

While we go over several key words and concepts,<br />

we put these key words and concepts into a few<br />

marketing issues for a session. By doing this, we<br />

expect that students can comprehensively<br />

understand such key words and concepts. For<br />

example, our students can learn concepts and<br />

keywords of integrated marketing communications<br />

when we use a large promotion campaign which has<br />

various promotion mix and media mix elements.<br />

Therefore, the marketing issues can be found in<br />

textbook cases, news articles, VCR cases, real<br />

stores, daily shopping, and the lecturers’ marketing<br />

experiences. During our sessions, we try to be<br />

facilitators instead of being teachers in order to let<br />

our students learn actively. We believe that<br />

marketing can be learned very well when our<br />

students can try to connect class materials to their<br />

own experiences in marketing. We also try to use<br />

easy-to-understand words to explain the concepts<br />

and technical terms. By using such words, nonbusiness<br />

majors can understand and use the<br />

concepts and technical terms appropriately.<br />

We expect that the cross-disciplinary team activities<br />

to expand the breadth of marketing knowledge of<br />

students by allowing them to exchange various<br />

marketing ideas and approaches with other<br />

members from different disciplines and with different<br />

experiences and interests. Additionally, the<br />

members are able to learn basic managerial skills<br />

through various group activities which include<br />

selecting cases for class discussions, doing a final<br />

project, conducting several group studies, preparing<br />

for group presentations, preparing for class<br />

facilitations, and performing various other class<br />

activities.<br />

We expect that in-class cross-disciplinary team<br />

learning will let our students (1) digest and master<br />

basic marketing concepts which have been<br />

individually learned, and (2) learn various marketing<br />

approaches to constantly changing marketing<br />

environments. We use controlled class activities<br />

such as controversy discussions and devil’s<br />

advocate. Since team members are required to<br />

quickly create team environments and be able to

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