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READIT - 2009 - Indira Gandhi Centre for Atomic Research

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Proceedings of <strong>READIT</strong>-<strong>2009</strong>, Kalpakkam - 603 102, 29-30 Dec <strong>2009</strong><br />

The internet phenomenon has changed many jobs. The role of librarians as<br />

in<strong>for</strong>mation brokers in the organisation presents a professional development challenge to the<br />

library profession as a whole. Libraries face impatience from their organisations <strong>for</strong> transition<br />

to new and open methods <strong>for</strong> in<strong>for</strong>mation service delivery, while facing the need to meet the<br />

challenge of professional development of library staff to familiarise with these new<br />

technologies. In rural areas, the in<strong>for</strong>mation technology infrastructure and expertise of<br />

computer support staff to implement new technology is often inadequate to keep up with the<br />

pace of new developments. Professional development <strong>for</strong> library staff is necessary to<br />

implement change, although meetings are often difficult to arrange <strong>for</strong> logistical reasons.<br />

Teleconferencing and videoconferencing are used to enhance professional development.<br />

Nevertheless, change can be successfully achieved through the networking of resources and a<br />

willingness to confront the challenges of serving clients spread over a vast area.<br />

OPEN SOURCE USABILITY PROBLEMS<br />

Open source software has gained a reputation <strong>for</strong> reliability, efficiency, functionality<br />

that has surprised many people in the software engineering world. The Internet has facilitated<br />

the coordination of volunteer developers around the world to produce open source solutions<br />

that are market leaders in their sector (e.g. the Apache webserver). Usability is typically<br />

described in terms of five characteristics: ease of learning, efficiency of use, memorability,<br />

error frequency and severity, and subjective satisfaction (Nielsen, 1993). Improvements in the<br />

usability of OSS do not necessarily mean that such software will displace proprietary<br />

software from the desktop; there are many other factors involved, e.g. inertia, support,<br />

legislation, legacy systems etc. However improved usability is a necessary condition <strong>for</strong> such<br />

a spread.<br />

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