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READIT - 2009 - Indira Gandhi Centre for Atomic Research

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3. KNOWLEDGE MANAGEMENT: SOME DEFINITIONS<br />

"Knowledge Management is the discipline of enabling individuals, teams and<br />

entire organizations to collectively and systematically create, share and apply<br />

knowledge, to better achieve their objectives" (Ron Young, CEO/CKO Knowledge<br />

Associates International).<br />

The process of capturing, organizing, and storing in<strong>for</strong>mation and experiences of<br />

workers and groups within an organization and making it available to others<br />

(www3.imperial.ac.uk/portal/page/portallive/24EA98FE29AA21ACE0440003BADB<br />

DCAF)<br />

The process of systematically and actively managing and leveraging the stores of<br />

knowledge in an organization is called knowledge management. ...<br />

(www.usq.edu.au/planstats/Docs/GlossaryTerms.doc)<br />

4. IMPORTANT TOOLS FOR KNOWLEDGE MANAGEMENT<br />

The technologies used as tools and Area of Application <strong>for</strong> knowledge<br />

management are:<br />

Intranets/Extranets: In<strong>for</strong>mation networks and Web browsers <strong>for</strong> accessing<br />

interlinked documents<br />

Group Ware : It is plat<strong>for</strong>m <strong>for</strong> intercommunication between employees in an<br />

organization. E.g.: Lotus Notes and Netscape’s Collabra Share are Popular<br />

Group Ware software<br />

Electronic Data Management: Online Electronic Document Management<br />

In<strong>for</strong>mation Retrieval tolls: Full text search software and advanced<br />

algorithms<br />

Workflow Management System: Integration of Knowledge Management<br />

into Business process<br />

Data analysis : These tools are used <strong>for</strong> generating new knowledge<br />

Data warehousing/data mining : The technologies <strong>for</strong> storing structured and<br />

related databases to collate and extract meaningful data from the ware house<br />

(known as Drill down techniques)<br />

Agent Technologies : Used <strong>for</strong> processing management tasks personalized<br />

and in continuously running systems<br />

Help Desk: These are primarily concerned with routing requests <strong>for</strong><br />

technologies help from in<strong>for</strong>mation seekers to right organization or person<br />

Machine learning: This technologies generate new knowledge through<br />

artificial<br />

intelligence<br />

Computer based Training : It is used to simultaneous distribution of<br />

knowledge with multimedia and electronic per<strong>for</strong>mance support systems<br />

(EPSS)<br />

Geographic In<strong>for</strong>mation System: It Involves Digitization of maps which can<br />

super impose and manipulate various kinds of demographic and corporate<br />

Meta Data : Meta data is in<strong>for</strong>mation added to a document that makes it<br />

easier to access and reuse the content it is also referred as “Data about data:<br />

Ontologies Computer based : It Associated with artificial intelligence which<br />

helps in structure representation of knowledge

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