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Study of Small and Medium Enterprises in Azerbaijan - IFC

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Chart 7.3<br />

<strong>IFC</strong> Survey:<br />

Complexity <strong>of</strong><br />

tax payment<br />

<strong>and</strong> report<strong>in</strong>g<br />

procedures as seen<br />

by IEs<br />

100%<br />

80%<br />

60%<br />

40%<br />

20%<br />

22%<br />

78%<br />

13%<br />

87%<br />

16%<br />

84%<br />

Problematic<br />

Nonproblematic<br />

0%<br />

Capital<br />

Regions<br />

Total<br />

Chart 7.4<br />

<strong>IFC</strong> Survey:<br />

Complexity <strong>of</strong><br />

tax payment<br />

<strong>and</strong> report<strong>in</strong>g<br />

procedures as seen<br />

by SMEs<br />

100%<br />

80%<br />

60%<br />

40%<br />

88%<br />

91%<br />

89%<br />

Problematic<br />

Nonproblematic<br />

20%<br />

12%<br />

9%<br />

11%<br />

0%<br />

Capital<br />

Regions<br />

Total<br />

In 2006, the M<strong>in</strong>istry <strong>of</strong> Taxes successfully launched the Automated Unified Information<br />

System (AVIS), which allows taxpayers to submit their tax reports electronically.<br />

The hotl<strong>in</strong>e for the M<strong>in</strong>istry <strong>of</strong> Taxes has been function<strong>in</strong>g s<strong>in</strong>ce 2003 <strong>and</strong> is also<br />

available to taxpayers that need consultation on tax issues. These two services were<br />

very much welcomed by the focus group respondents.<br />

However, despite the option to submit tax reports via registered or electronic mail,<br />

many entrepreneurs prefer to submit them <strong>in</strong> person <strong>in</strong> order to resolve outst<strong>and</strong><strong>in</strong>g<br />

issues when meet<strong>in</strong>g tax <strong>of</strong>ficials. This may also be partly due to a low level <strong>of</strong> Internet<br />

usage among entrepreneurs 42 . Another reason is that, <strong>in</strong> general, entrepreneurs have<br />

little knowledge <strong>of</strong> legal issues. Meanwhile, accord<strong>in</strong>g to the <strong>of</strong>ficial statistic <strong>of</strong> the<br />

M<strong>in</strong>istry <strong>of</strong> Taxes the number <strong>of</strong> entrepreneurs submitt<strong>in</strong>g tax reports electronically<br />

has been significantly <strong>in</strong>creas<strong>in</strong>g over the past years <strong>and</strong> peaked at 72 percent <strong>in</strong> April<br />

2009, (source: M<strong>in</strong>istry <strong>of</strong> Taxes, 2009).<br />

42<br />

Accord<strong>in</strong>g to the <strong>IFC</strong> Survey, 28 percent <strong>of</strong> SMEs <strong>and</strong> 9 percent <strong>of</strong> <strong>in</strong>dividual entrepreneurs use <strong>in</strong>ternet dur<strong>in</strong>g<br />

their daily work.<br />

Aze r b a i j a n Bu s i n e s s En a b l i n g En v i r o n m e n t Pr o j e c t 119

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