Study of Small and Medium Enterprises in Azerbaijan - IFC
Study of Small and Medium Enterprises in Azerbaijan - IFC
Study of Small and Medium Enterprises in Azerbaijan - IFC
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Chart 7.3<br />
<strong>IFC</strong> Survey:<br />
Complexity <strong>of</strong><br />
tax payment<br />
<strong>and</strong> report<strong>in</strong>g<br />
procedures as seen<br />
by IEs<br />
100%<br />
80%<br />
60%<br />
40%<br />
20%<br />
22%<br />
78%<br />
13%<br />
87%<br />
16%<br />
84%<br />
Problematic<br />
Nonproblematic<br />
0%<br />
Capital<br />
Regions<br />
Total<br />
Chart 7.4<br />
<strong>IFC</strong> Survey:<br />
Complexity <strong>of</strong><br />
tax payment<br />
<strong>and</strong> report<strong>in</strong>g<br />
procedures as seen<br />
by SMEs<br />
100%<br />
80%<br />
60%<br />
40%<br />
88%<br />
91%<br />
89%<br />
Problematic<br />
Nonproblematic<br />
20%<br />
12%<br />
9%<br />
11%<br />
0%<br />
Capital<br />
Regions<br />
Total<br />
In 2006, the M<strong>in</strong>istry <strong>of</strong> Taxes successfully launched the Automated Unified Information<br />
System (AVIS), which allows taxpayers to submit their tax reports electronically.<br />
The hotl<strong>in</strong>e for the M<strong>in</strong>istry <strong>of</strong> Taxes has been function<strong>in</strong>g s<strong>in</strong>ce 2003 <strong>and</strong> is also<br />
available to taxpayers that need consultation on tax issues. These two services were<br />
very much welcomed by the focus group respondents.<br />
However, despite the option to submit tax reports via registered or electronic mail,<br />
many entrepreneurs prefer to submit them <strong>in</strong> person <strong>in</strong> order to resolve outst<strong>and</strong><strong>in</strong>g<br />
issues when meet<strong>in</strong>g tax <strong>of</strong>ficials. This may also be partly due to a low level <strong>of</strong> Internet<br />
usage among entrepreneurs 42 . Another reason is that, <strong>in</strong> general, entrepreneurs have<br />
little knowledge <strong>of</strong> legal issues. Meanwhile, accord<strong>in</strong>g to the <strong>of</strong>ficial statistic <strong>of</strong> the<br />
M<strong>in</strong>istry <strong>of</strong> Taxes the number <strong>of</strong> entrepreneurs submitt<strong>in</strong>g tax reports electronically<br />
has been significantly <strong>in</strong>creas<strong>in</strong>g over the past years <strong>and</strong> peaked at 72 percent <strong>in</strong> April<br />
2009, (source: M<strong>in</strong>istry <strong>of</strong> Taxes, 2009).<br />
42<br />
Accord<strong>in</strong>g to the <strong>IFC</strong> Survey, 28 percent <strong>of</strong> SMEs <strong>and</strong> 9 percent <strong>of</strong> <strong>in</strong>dividual entrepreneurs use <strong>in</strong>ternet dur<strong>in</strong>g<br />
their daily work.<br />
Aze r b a i j a n Bu s i n e s s En a b l i n g En v i r o n m e n t Pr o j e c t 119