Microsoft Office

Part VII
Appendixes
FIGURE C.1
Use the Search control to help target your search.
The Excel Help system isn’t perfect — it often provides only superficial help and ignores some topics altogether.
But if you’re stuck, a quick search of the Help system may be worth a try.
Microsoft Technical Support
Technical support is the common term for assistance provided by a software vendor. In this case, I’m talking
about assistance that comes directly from Microsoft. Microsoft’s technical support is available in several different
forms.
Support options
Microsoft’s support options are constantly changing. To find out what options are available (both free and
fee-based), go to
http://support.microsoft.com
Microsoft Knowledge Base
Perhaps your best bet for solving a problem may be the Microsoft Knowledge Base, which is the primary
Microsoft product information source. It’s an extensive, searchable database that consists of tens of thousands
of detailed articles containing technical information, bug lists, fix lists, and more.
You have free and unlimited access to the Knowledge Base via the Internet. To access the Knowledge Base,
use the following URL and then click Search The Knowledge Base:
http://support.microsoft.com/search
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