AS-3640
AS-3640
AS-3640
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Pos: 108 /Serviceanleitungen/Geräte spezifisch/Drucker/8.3_Technischer Kundendienst_Printer_specific @ 2\mod_1265189705629_912.doc @ 11240 @<br />
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8.5 Technical Support<br />
If you experience technical issues or problems that aren’t mentioned or solved in this User<br />
Manual, please contact your local authorized Neopost dealer.<br />
Please prepare the following information about your device:<br />
• Exact name of the device (label plate).<br />
• Serial number and year of manufacture (label plate).<br />
• Occasionally: The installed firmware version of the device (will be displayed during<br />
the machine initialization, after switching the device on).<br />
• Occasionally: Information about PC software used in connection with the device.<br />
• General information about peripheral devices (conveyors, dryers, feeders, etc.).<br />
• A detailed description of all failures and error messages.<br />
• Setting dump. The setting dump will help the Neopost support determining the cause<br />
of your problem. Please see the description for SETTING DUMP in the chapter SETTING<br />
DUMP on page 105.<br />
• Input buffer dump. Please see the description for INPUT BUFFER DUMP in the chapter<br />
INPUT BUFFER DUMP, on page 106.<br />
• Print file of the print job that causes the problem. Please see chapter 11.5, on page<br />
181 for an instruction on how to create a print file.<br />
• Print samples showing the problem.<br />
• The database used for the print job.<br />
164 User Manual Version 3.1
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