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• Marketing and Operations Committee - oversees serviceplanning, public information, cus<strong>to</strong>mer service, and advertisingpolicies.The Board may also convene special ad-hoc committees <strong>to</strong> considerpersonnel matters, handle contract negotiations and conduct otherbusiness as required on an “as necessary” basis.ECCTA directly employs more than 30 personnel for administrative,maintenance, finance, marketing, cus<strong>to</strong>mer service, contract managementand transit planning. ECCTA contracts with First <strong>Transit</strong>, a private forprofitcompany, for the services of more than 150 bus opera<strong>to</strong>rs,supervisors and operations management. First <strong>Transit</strong> is responsible forscreening, hiring, testing and supervision of all operations staff and thebooking, scheduling and dispatching of all paratransit trips. The Board ofDirec<strong>to</strong>rs appoints a Chief Executive Officer (CEO), who in turn issupported by the Chief Operating Officer, Chief Financial Officer,Direc<strong>to</strong>r of Administrative Services, Direc<strong>to</strong>r of Marketing, otheradministrative staff, as well as a Project Manager employed by theoperations contrac<strong>to</strong>r.Figure 1.211

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