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Table 3.10 DAR Patronage/Service Level by Service, FY 2006-07TotalBoardingsTotalRevenueHoursPass/RVHWeekdayBoardingsDays ofServiceAverageDailyRidersRegular DAR 72,751 30,157 2.4 69,902 253 276Express DAR 4,562 2,705 1.7 3 253 0Medical Vans 6,280 5,201 1.2 5,149 253 20Antioch Senior Bus 23,257 3,685 6.3 23,257 253 92TOTAL, Demand Responsive 106,850 41,749 2.6 98,311 253 389SaturdayBoardingsDays ofServiceAverageDailyRidersSundayBoardingsDays ofServiceAverageDailyRidersRegular DAR 2,849 53 54 0 0 0Express DAR 1,723 53 33 2,836 59 48Medical Vans 1,060 53 20 71 59 1Antioch Senior Bus 0 0 0 0 0 0TOTAL, Demand Responsive 5,632 53 106 2,907 59 49Table 3.11 DAR Expense, Revenue & Farebox Recovery FY 2003-04TotalTotal Revenue Expense/Boardings Hours RVHTotal RouteExpenseExpense/PassengerAverageRevenue/Pass.AllocatedOperatingRevenuesECCTASubsidyPer Pass.FareboxPercentRegular DAR 74,104 29,737 $56.21 $1,671,517 $22.56 $1.26 $93,357 ($21.30) 5.6%Express DAR 3,141 1,962 $56.21 $110,284 $35.11 $1.26 $3,957 ($33.85) 3.6%Medical Vans 1,243 1,163 $56.21 $65,372 $52.59 $17.35 $31,261 ($35.24) 47.8%Antioch Senior Bus 21,421 3,967 $49.52 $196,461 $9.17 $0.00 $0 ( $9.17) 0.0%TOTAL, DAR 99,909 32,829 $56.21 $2,070,230 $20.72 $1.29 $128,576 ($19.43) 6.2%Table 3.12 DAR Expense, Revenue & Farebox Recovery FY 2006-07TotalTotal Revenue Expense/Boardings Hours RVHTotal RouteExpenseExpense/PassengerAverageRevenue/Pass.AllocatedOperatingRevenuesECCTASubsidyPer Pass.FareboxPercentRegular DAR 72,751 30,157 $65.17 $1,965,450 $27.02 $1.55 $113,070 ($25.46) 5.8%Express DAR 4,562 2,706 $65.17 $176,361 $38.66 $1.55 $7,090 ($37.10) 4.0%Medical Vans 6,280 5,201 $65.17 $338,949 $53.97 $17.35 $157,942 ($36.62) 46.6%Antioch Senior Bus 23,257 3,685 $70.42 $259,500 $11.16 $0.00 $0 ($11.16) 0.0%TOTAL, DAR 106,850 41,749 $65.17 $2,720,946 $25.47 $2.60 $278,102 ($22.86) 10.2%Operating expenses, operating revenues and the farebox cost recoveryratio for DAR during FY 2003-04 and FY 2006-07 are summarized inTables 3.12 and 3.13, respectively. During FY 2006-07 Antioch SeniorBus had the best overall financial performance, reflecting its relativelyhigh productivity. It should be noted that the cost for this service asshown reflects only the Tri Delta Transit subsidy portion of the cost andnot the entire cost of operating the service which is provided by the42
City of Antioch. The farebox cost recovery ratio is 0% becausedonations are requested and retained by the operator and not remittedto ECCTA.DR service met most of its objectives, but missed meeting the 90%standard for on-time performance. See Table 3.13. DAR on-timeperformance was 75% in FY 2003 and 78% in FY 2004, less than theadopted Tri Delta Transit measure of 90%. That performanceincreased to 87% for FY07 due in part to the implementation of anMDT/IVR (Mobile Data Terminal/Integrated Voice Response) systemand updated, scheduling software as part of a major, IntelligentTransportation System (ITS) project undertaken several years ago.Table 3.13 DAR Operating Statistics & Performance IndicatorsStatistic/ or MeasureValueMeetStandard?CommentNumber of Late Buses 84 -- Used to calculate performance measureNumber of Lift Passengers 27,386 -- Less expensive to carry on FR buses than DARPreventable Accidents 4 -- Used to calculate performance measureCustomer Complaint Calls Received 137 -- Used to calculate performance measureNumber of Mechanical Failures 4 -- Used to calculate performance measureNumber of Road Calls 8 -- Used to calculate performance measureFTA Road Calls - Other 1 -- Used to calculate performance measureTotal Road Calls 9 -- Used to calculate performance measureOn-Time Performance – Fixed Route 87.2% No Standard us 90% and was nearly metMiles Between Preventable Accidents 144,282 Yes Nearly meets high end of standard (70,000 miles)Percentage of Riders Complaining 0.164% Yes Measure changed from 2005 SRTPAverage Miles Between Road calls(based on RVM)64,125 Yes Previous SRTP standard exceeded by a widemargin; recommend increasing the standard.Characteristics of Dial-A-Ride Trips & ServiceA detailed analysis of the characteristics of Dial-A-Ride trips can besummarized as follows:• Of total DAR reservations requested, 84% were completed, and16% cancelled. Riders cancelled 12% of the time, and 3% were“no shows.” At the time of the previous SRTP, the cancellationrate was relatively high for a system restricting advancebookings to three days in advance.• Less than 1% of trip requests were denied, including requestsfor alternative trip times, same day trip denials, and denials ofnon-ADA service requests. No advance bookings by ADA-eligibleregistrants were denied, though same-day requests can bedenied under ADA regulations if space is not available.• Almost 13% of DAR passengers were classified as “personalcare attendants,” (PCAs) a relatively high rate. 2% of thepassengers were fare-paying companions traveling with aregistered passenger; the high rate of PCAs may indicate thatsome are actually companions avoiding paying the fare.43
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Short Range Transit PlanFY 2007/08
Page 9 and 10: List of TablesTable 1.1 ECCTA Servi
Page 11 and 12: Executive SummaryChapter One of thi
Page 13 and 14: Introduction & OverviewCHAPTER1Purp
Page 15 and 16: Table 1.1 ECCTA Service Area Popula
Page 17 and 18: For purposes of discussions relativ
Page 19 and 20: Commute & Other Travel PatternsAs p
Page 21 and 22: This data is presented in Table 1.4
Page 23 and 24: • Marketing and Operations Commit
Page 25 and 26: Figure 1.2a. Tri Delta Transit Rout
Page 27 and 28: Route 200 -Martinez/Pittsburg links
Page 29 and 30: ECCTA Dial-a-RideDial-a-Ride is the
Page 31 and 32: Fare StructureThe ECCTA Board of Di
Page 33 and 34: ModelYearNumberFixed RouteTable 1.7
Page 35 and 36: Goals, Objectives & StandardsBackgr
Page 37 and 38: Table 2.2 Summary of ECCTA Objectiv
Page 39 and 40: CHAPTER3System & Service Evaluation
Page 41 and 42: DestinationsTotalBoardingsTotalRVHE
Page 43 and 44: In FY 2002-03, increases in unit op
Page 45: Individual Fixed Route PerformanceP
Page 49 and 50: The best performing local routes du
Page 51 and 52: Figure 3.7 DAR Total Boardings, FY
Page 53: Dial-A-Ride/Paratransit Trends by T
Page 57 and 58: DAR Evaluation SummaryTri Delta Tra
Page 59 and 60: The Brentwood park-ride lot is phys
Page 61 and 62: Each completed survey provides info
Page 63 and 64: Those aged 12 to 30 constitute 60%
Page 65 and 66: Most transit users (77%) ride the b
Page 67 and 68: Figure 3.21 shows in another way th
Page 69 and 70: MTC Sponsored Survey, February 2007
Page 71 and 72: the adopted productivity standard,
Page 73 and 74: Federal Title VI ProgramECCTA has e
Page 75 and 76: CHAPTER4Bus Rapid Transit (BRT) Opt
Page 77 and 78: While left-hand doors reduce EmX ve
Page 79 and 80: According to the FTA report “Las
Page 81 and 82: Figure 4.9 Typical MAX StationEach
Page 83 and 84: Figure 4.12 Orange Line BRT Vehicle
Page 85 and 86: The Bus way has suffered from many
Page 87 and 88: Figure 4.17 Pittsburgh South Bus wa
Page 89 and 90: Mixed traffic BRT routes with trans
Page 91 and 92: Figure 4.19 Tri Delta Transit Fixed
Page 93 and 94: to the proposed Railroad Avenue and
Page 95 and 96: Figure 4.21 Elevated BRT Station Co
Page 97 and 98: CHAPTER5Operations Plan and BudgetT
Page 99 and 100: Transit ChallengesTri Delta Transit
Page 101 and 102: Another potential opportunity for i
Page 103 and 104: The orig inal eBART proposal would
Page 105 and 106:
Based on the principles listed abov
Page 107 and 108:
Future Tri Delta Transit route revi
Page 112 and 113:
100
Page 114 and 115:
Table 6.1 ECCTA Planned CapitalPrio
Page 116 and 117:
Capital Project DetailsFR Fleet Enh
Page 118 and 119:
AppendixRESOLUTION #080123cBay Area
Page 120 and 121:
Goals1. Everyone in the Bay Region
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