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• Objectives are specific statements that describe the desiredresults of pursuing stated goals, and are the means by whichgoal attainment is measured. Objectives should be measurableover time, and subject to periodic adjustment in response toactual results.• Measures are the quantifiable criteria through which attainmentof objectives is determined. Selected performance measures areusually calculated and monitored on a monthly basis.• Standards are thresholds that measure how an objective isbeing met. Standards are usually quantitative (e.g., 20passengers per revenue hour) or sometimes qualitative (e.g.,minimizing chargeable accidents).Mission Statement and GoalsECCTA is guided by the mission statement adopted by the ECCTABoard of Directors in previous years. The mission statement is restatedin Table 2.1 below.Table 2.1 ECCTA Mission StatementNo. Statement1. To provide safe, reliable, friendly, high quality and economical transportationservice to the Eastern Contra Costa community;2. To provide an organizational environment that encourage cooperation, rewardsexcellence, and develops a team of highly motivated staff;3. To empower employees to function as owners of the Eastern Contra CostaTransit Authority organization;4. To develop Eastern Contra Costa Transit Authority services and facilities tobetter serve the transit dependent community and capture a greater share ofthe commute market;5. To secure and manage funds to maintain and expand transit service and tooperate Eastern Contra Costa Transit Authority according to fiscally soundbusiness practices;6. To take a leadership role in developing a coherent transportation policy to dealwith problems of traffic congestion, air quality, and growth management;7. And to build constituencies at all levels of government that support the EasternContra Costa Transit Authority and its programs.ECCTA’s goals that support the adopted Mission Statement aresummarized below:I. Provide safe, reliable and high quality public transportation toECCTA service area residents.II. Provide efficient public transportation to the residents of theECCTA service area.III. Provide an accessible public transportation system to theresidents of the ECCTA service area.Adopted objectives, performance indicators and standards aresummarized in Table 2.2. These measures serve as the framework ofChapter Three’s evaluation of operational and financial performance.24
Table 2.2 Summary of ECCTA Objectives, Measures, and StandardsObjective Measure StandardI.A. Safe Transit Miles between preventable accidents Average 50,000-70,000 milesCHP Safety Compliance ReportRVM* between road callsPreventative Main. Inspections (PMI)Contractor accident & loss reportingSatisfactory rating annuallyAverage 4,000-7,000 milesPMIs within 500 miles of scheduledNext day verbal report by 9:00 a.m.Written report within 5 working daysI.B. Reliable Transit Fixed route schedule adherence–late 90%+ within 5 minutes of schedule1.C.High-QualityTransitFixed route schedule adherence-earlyFixed route-missed tripsDial-A-Ride – pick-up time deviationsDial-A-Ride – earlyDial-A-Ride – denialsClean BusesUniformed OperatorsRoad SupervisorsAir-Conditioned BusesCustomer ComplaintsTelephone response timeAverage abandoned call timeTelephone reliability – lost callsNo trip ahead of published scheduleLess than 1% of scheduled trips90% of pickups within 15 minutes ofthe time promised to ridersNo pickups more than 30 minutes ofthe time promised to ridersLess than 4% of non-ADA trips.No denials of trips for ADA passengersDaily-every bus washed and cleanedWeekly-every bus detailedMonthly-every bus “super cleaned”100% compliance contract dress codeAt least one road supervisor to be onduty at all times.100% of revenue vehicles in servicewith functioning air conditioning whentemperature is above 80 degrees.
Page 1: Short Range Transit PlanFY 2007/08
Page 9 and 10: List of TablesTable 1.1 ECCTA Servi
Page 11 and 12: Executive SummaryChapter One of thi
Page 13 and 14: Introduction & OverviewCHAPTER1Purp
Page 15 and 16: Table 1.1 ECCTA Service Area Popula
Page 17 and 18: For purposes of discussions relativ
Page 19 and 20: Commute & Other Travel PatternsAs p
Page 21 and 22: This data is presented in Table 1.4
Page 23 and 24: • Marketing and Operations Commit
Page 25 and 26: Figure 1.2a. Tri Delta Transit Rout
Page 27 and 28: Route 200 -Martinez/Pittsburg links
Page 29 and 30: ECCTA Dial-a-RideDial-a-Ride is the
Page 31 and 32: Fare StructureThe ECCTA Board of Di
Page 33 and 34: ModelYearNumberFixed RouteTable 1.7
Page 35: Goals, Objectives & StandardsBackgr
Page 39 and 40: CHAPTER3System & Service Evaluation
Page 41 and 42: DestinationsTotalBoardingsTotalRVHE
Page 43 and 44: In FY 2002-03, increases in unit op
Page 45: Individual Fixed Route PerformanceP
Page 49 and 50: The best performing local routes du
Page 51 and 52: Figure 3.7 DAR Total Boardings, FY
Page 53 and 54: Dial-A-Ride/Paratransit Trends by T
Page 55 and 56: City of Antioch. The farebox cost r
Page 57 and 58: DAR Evaluation SummaryTri Delta Tra
Page 59 and 60: The Brentwood park-ride lot is phys
Page 61 and 62: Each completed survey provides info
Page 63 and 64: Those aged 12 to 30 constitute 60%
Page 65 and 66: Most transit users (77%) ride the b
Page 67 and 68: Figure 3.21 shows in another way th
Page 69 and 70: MTC Sponsored Survey, February 2007
Page 71 and 72: the adopted productivity standard,
Page 73 and 74: Federal Title VI ProgramECCTA has e
Page 75 and 76: CHAPTER4Bus Rapid Transit (BRT) Opt
Page 77 and 78: While left-hand doors reduce EmX ve
Page 79 and 80: According to the FTA report “Las
Page 81 and 82: Figure 4.9 Typical MAX StationEach
Page 83 and 84: Figure 4.12 Orange Line BRT Vehicle
Page 85 and 86: The Bus way has suffered from many
Page 87 and 88:
Figure 4.17 Pittsburgh South Bus wa
Page 89 and 90:
Mixed traffic BRT routes with trans
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Figure 4.19 Tri Delta Transit Fixed
Page 93 and 94:
to the proposed Railroad Avenue and
Page 95 and 96:
Figure 4.21 Elevated BRT Station Co
Page 97 and 98:
CHAPTER5Operations Plan and BudgetT
Page 99 and 100:
Transit ChallengesTri Delta Transit
Page 101 and 102:
Another potential opportunity for i
Page 103 and 104:
The orig inal eBART proposal would
Page 105 and 106:
Based on the principles listed abov
Page 107 and 108:
Future Tri Delta Transit route revi
Page 112 and 113:
100
Page 114 and 115:
Table 6.1 ECCTA Planned CapitalPrio
Page 116 and 117:
Capital Project DetailsFR Fleet Enh
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AppendixRESOLUTION #080123cBay Area
Page 120 and 121:
Goals1. Everyone in the Bay Region
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