115Towns should regain their another natural functi<strong>on</strong> – to be also the surrounding rural territorydevelopment centres providing mutual complement, diversified producti<strong>on</strong>, availability <str<strong>on</strong>g>of</str<strong>on</strong>g> services.Towns will play an important role in the establishment <str<strong>on</strong>g>of</str<strong>on</strong>g> rural infrastructure, support <str<strong>on</strong>g>of</str<strong>on</strong>g> business.They will also become rural intellectual centres providing all surrounding populati<strong>on</strong> the properopportunities to educati<strong>on</strong>, knowledge development, informati<strong>on</strong> services. Regi<strong>on</strong>al towns willimprove significantly their possibilities to provide the basic social services – health and socialassurance, cultural and recreati<strong>on</strong>al events.Telework as a tool for regi<strong>on</strong>al development includes many varieties in the c<strong>on</strong>text <str<strong>on</strong>g>of</str<strong>on</strong>g> definedstrategy: remote individual and group workplaces, satellite centres and bureaus far away from themain <str<strong>on</strong>g>of</str<strong>on</strong>g>fice, mobile work, public terminals and telecentres providing facilities for businesses andindividuals 4 . It means also a new style <str<strong>on</strong>g>of</str<strong>on</strong>g> work organisati<strong>on</strong> that is based <strong>on</strong> telecooperati<strong>on</strong> -virtual enterprises, dispersed teamwork, outsourcing services.Really <strong>telework</strong>ing principles are applicable to various activities that are based <strong>on</strong> processingand transmissi<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> informati<strong>on</strong>, it means that we are speaking <strong>on</strong> typical knowledge workers.Sometimes part <str<strong>on</strong>g>of</str<strong>on</strong>g> these activities is performed in moti<strong>on</strong> – basic indicati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> mobile workers. Inadditi<strong>on</strong> the employee can act as a <strong>telework</strong>er all working hours or part <str<strong>on</strong>g>of</str<strong>on</strong>g> time, e.g., several daysa week.Widespread <strong>telework</strong> will stimulate regi<strong>on</strong>al development and benefit society, it will result asopportunities for every individual and business:• creati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> new and well paid jobs, work opportunities for unemployed or underemployedpeople; development <str<strong>on</strong>g>of</str<strong>on</strong>g> the advanced sector <str<strong>on</strong>g>of</str<strong>on</strong>g> the ec<strong>on</strong>omy will be supported in province;• populati<strong>on</strong> growth in the rural territories by young high educated people; reducti<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> migrati<strong>on</strong>(brain drain) to Riga and other cities as well as abroad notwithstanding the increasing mobility<str<strong>on</strong>g>of</str<strong>on</strong>g> populati<strong>on</strong>;• diversificati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> ec<strong>on</strong>omy, ability to combine traditi<strong>on</strong>al countryside businesses andopportunities <str<strong>on</strong>g>of</str<strong>on</strong>g> the new ec<strong>on</strong>omy that will be especially important in the initial period;• increase <str<strong>on</strong>g>of</str<strong>on</strong>g> welfare’s level <str<strong>on</strong>g>of</str<strong>on</strong>g> everybody and thus encouragement <str<strong>on</strong>g>of</str<strong>on</strong>g> sustainable development,the ec<strong>on</strong>omic and social cohesi<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> society.Hence major task <str<strong>on</strong>g>of</str<strong>on</strong>g> the state is to create necessary prec<strong>on</strong>diti<strong>on</strong>s for <strong>telework</strong>ing, favourableenvir<strong>on</strong>ment, motivati<strong>on</strong> for everybody to use opportunities if the individual will choose them.Regi<strong>on</strong>s that will provide better envir<strong>on</strong>ment will enjoy significant advantages. Incentive factorscould be divided in two groups.Factors that are indispensable prec<strong>on</strong>diti<strong>on</strong> for <strong>telework</strong>:• advanced infrastructure, access to telecommunicati<strong>on</strong>s and data transmissi<strong>on</strong> networks as wellas availability <str<strong>on</strong>g>of</str<strong>on</strong>g> Internet services in the whole territory, reliable energy supply, quality <str<strong>on</strong>g>of</str<strong>on</strong>g>energy; for these purposes digitalisati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> telecommunicati<strong>on</strong>s network should be finished in2002 5 , nati<strong>on</strong>al regulatory authority has been established, implementati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> the universalservice is envisaged in telecommunicati<strong>on</strong>s and energetics;4 See: A c<strong>on</strong>cept for development <str<strong>on</strong>g>of</str<strong>on</strong>g> E-business (in Latvian). http://www.lem.gov.lv5 Socio-ec<strong>on</strong>omic programme eLatvia. http://www.lem.gov.lv
116• availability <str<strong>on</strong>g>of</str<strong>on</strong>g> all types <str<strong>on</strong>g>of</str<strong>on</strong>g> informati<strong>on</strong> (scientific/technical, financial/business, educati<strong>on</strong>al/reference etc.) for remote users; there is planned development <str<strong>on</strong>g>of</str<strong>on</strong>g> the library informati<strong>on</strong>network till 2004, libraries will become the major suppliers <str<strong>on</strong>g>of</str<strong>on</strong>g> informati<strong>on</strong> in the country, inevery settlement 6 ; the development <str<strong>on</strong>g>of</str<strong>on</strong>g> the electr<strong>on</strong>ic and virtual library will ensure fullopportunities to search and to receive local and global informati<strong>on</strong> in every library;• high general educati<strong>on</strong> and informati<strong>on</strong> literacy level, lifel<strong>on</strong>g educati<strong>on</strong>, development <str<strong>on</strong>g>of</str<strong>on</strong>g>provincial learning industry; every<strong>on</strong>e should be able to use informati<strong>on</strong> in his/her work and tocreate new knowledge; there are taking place development <str<strong>on</strong>g>of</str<strong>on</strong>g> regi<strong>on</strong>al high schools and branches<str<strong>on</strong>g>of</str<strong>on</strong>g> central universities, increasing number <str<strong>on</strong>g>of</str<strong>on</strong>g> enrolled tertiary level students 7 , evaluati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> thedistance learning, especially for post diploma and further educati<strong>on</strong>, for intensive courses andretraining; a number <str<strong>on</strong>g>of</str<strong>on</strong>g> teleeducati<strong>on</strong> programmes in various fields are in operati<strong>on</strong> (e.g., in RigaTechnical University 8 , Vidzeme University College 9 , School <str<strong>on</strong>g>of</str<strong>on</strong>g> Business Administrati<strong>on</strong> Turiba 10Riga Study Centre <str<strong>on</strong>g>of</str<strong>on</strong>g> Hagen Distance Educati<strong>on</strong> University 11 );• technological/business centres and public terminals – to provide local <str<strong>on</strong>g>of</str<strong>on</strong>g>fice infrastructure,skills development, high performance ICT for businesses and individuals, for people who wishto avoid the cost, time and inc<strong>on</strong>venience <str<strong>on</strong>g>of</str<strong>on</strong>g> commuting including socialisati<strong>on</strong> aspects <str<strong>on</strong>g>of</str<strong>on</strong>g> workthat may be missed by a fully home based worker; Riga, Olaine, Saldus technological centres 12are in operati<strong>on</strong>, Valmiera Cybercity project 13 is an excellent example <str<strong>on</strong>g>of</str<strong>on</strong>g> complex knowledge hubdevelopment; public terminals program has been started, it envisages c<strong>on</strong>necti<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> all libraries,schools, municipalities to Internet and installati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> public terminals till 2004, a str<strong>on</strong>g attenti<strong>on</strong>will be paid to the remote and specially supported regi<strong>on</strong>s.Additi<strong>on</strong>al factors that support <strong>telework</strong> in relative fields, various <strong>on</strong>-line services are necessaryfor highly educated knowledge worker, they motivate him for <strong>telework</strong> and telecooperati<strong>on</strong>, whileliving in rural territories. They enable to reach distant services without physical presence, withoutthem <strong>telework</strong> is not a reality in practice:• remote financial services, telebanking, Internet/mobile bank for everyday c<strong>on</strong>venient managingfinances, making payments etc. Hansabank 14 and Unibank 15 <str<strong>on</strong>g>of</str<strong>on</strong>g>fers wide range <str<strong>on</strong>g>of</str<strong>on</strong>g> services, creditcards are widely usable, 5400 POSs and 650 ATM’s had been installed in Latvia in the end2000;• public sector services, both for individual and business <strong>on</strong> federal and municipal levels, e.g.,enrolment in educati<strong>on</strong>al instituti<strong>on</strong>, participati<strong>on</strong> in democratic governance processes,registrati<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> new company, tax and customs declarati<strong>on</strong>s, public procurement, etc.; detailednati<strong>on</strong>al strategy <str<strong>on</strong>g>of</str<strong>on</strong>g> development <str<strong>on</strong>g>of</str<strong>on</strong>g> public services is drafted 16 ;• teletrade (both B2B and especially B2C) for goods and services, that can be downloadeddirectly <strong>on</strong>-line as well as delivered by post (1000 post <str<strong>on</strong>g>of</str<strong>on</strong>g>fices in the country as well expressdelivery services are available) or cargo service; in additi<strong>on</strong> to internati<strong>on</strong>al vendors a lot <str<strong>on</strong>g>of</str<strong>on</strong>g>local companies 17 <str<strong>on</strong>g>of</str<strong>on</strong>g>fer wholesale and retail services;• health related services, c<strong>on</strong>sulting for local primary level health care, social securityc<strong>on</strong>tributi<strong>on</strong>s, sick list and child allowances; a lot <str<strong>on</strong>g>of</str<strong>on</strong>g> work should be d<strong>on</strong>e in these fields.6 http://www2.acadlib.lv/grey/informatikauntelekomunikacijas.htm7 http://www.izm.lv8 http://www2.internet-uni.lv9 http://www.va.lv19 http://www.turiba.lv/dator_talma.htm11 http://www.fernuni-hagen.de12 http://www.innovati<strong>on</strong>.lv13 http://www2.acadlib.lv/grey/informatikauntelekomunikascijas.htm14 http://www.hansabanka.lv15 http://www.unibanka.lv16 C<strong>on</strong>sept for e-governance in Latvia (in Latvian). http://www.jm.gov.lv/ek<strong>on</strong>cepcija.pdf17 See, e.g., http://www.delfi .lv/directory
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4PREFACENew ways of</strong
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8PARALLEL SESSION PRESENTATIONSI Gl
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11PLENARY SESSION PRESENTATIONSI St
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13Learning and organizational devel
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15The New Policy Agenda for eWork i
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17eWork has also emerged as a key f
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20Telework and local entrepreneursh
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22involves interaction and planning
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25The Green Paper is also addressin
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27Information society, Globalisatio
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29The European Uni
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31The Commission paperThe Commissio
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33Summary from EPRI meeting 1Jouni
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35It was agreed that online access
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37Professor Turkka
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39Delegations from 24 Europ
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41ConclusionsMatti Salmenperä, Dir
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43The role of tech
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46e-Work in Europe - Indicators for
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48The results from the ECaTT projec
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50According to our forecasts using
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52In general, the transition from t
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54market adaptablity (in the EC und
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56Tele-cooperation is already widel
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58As Table 7 shows, overall self-em
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60the traditional view of</
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62Figure 4:Adaptability of<
- Page 63 and 64: 646. Summary and ConclusionsThe pre
- Page 65 and 66: 66Virtual work in a real worldUrsul
- Page 67 and 68: 68Still more misleading is the assu
- Page 69 and 70: 70what, then, has changed?Any analy
- Page 71 and 72: 72Preliminary results of</s
- Page 73 and 74: 74Figure 3:eWork demand in Europe,
- Page 75 and 76: 76As can be seen, by far the most c
- Page 77 and 78: 78Information Security in E-workArt
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- Page 81 and 82: 82Accommodating the new economy:The
- Page 83 and 84: 84With distributed workforces only
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- Page 87 and 88: 885. SANE future research tasksThe
- Page 89 and 90: 90Awareness: For fluent distributed
- Page 91 and 92: 92On a 17” screen the user is abl
- Page 94 and 95: 95PARALLEL SESSION PRESENTATIONSI G
- Page 96 and 97: 972. The set of VI
- Page 98 and 99: 99What is global e-Work?E-work is w
- Page 100 and 101: 101Contribution to progress in the
- Page 102 and 103: 103Most relevant: The unprecedented
- Page 104 and 105: 105PARALLEL SESSION PRESENTATIONSII
- Page 106 and 107: 107The Siemens CaseSiemens Finland
- Page 108 and 109: 109Challenges of v
- Page 110 and 111: 111Teleware’s combination trainin
- Page 112 and 113: 113PARALLEL SESSION PRESENTATIONSII
- Page 116 and 117: 117In order to be successful, devel
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- Page 120 and 121: 121Table 1.Telework implementation
- Page 122 and 123: 123of threats in o
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- Page 128 and 129: 129The first area is strictly conne
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- Page 132 and 133: 133work more effective, producing h
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- Page 140 and 141: 141Aim of project
- Page 142 and 143: 143PARALLEL SESSION PRESENTATIONSIV
- Page 144 and 145: 145There seems to be a vicious circ
- Page 146 and 147: 147netOrganisationStefano Lotti, CE
- Page 148 and 149: 149We can now temporarily observe t
- Page 150 and 151: 151On the other hand, the presence
- Page 152 and 153: 153The possibility to access an org
- Page 154 and 155: 1556. Some wishes, to replace concl
- Page 156 and 157: 157PARALLEL SESSION PRESENTATIONSV
- Page 158 and 159: 159This paper looks first at how eL
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165Table 2:Tele-cooperation in Euro
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1675 ConclusionsMalone and Laubache
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169Home Telework As A Key Action To
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171a structured questionnaire, and
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1735. Telework Eight Months LaterDu
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175In both the surveys, the workers
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177represented an important variabl
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179The work deprived were the secon
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181divide and blur lines between wo
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183PARALLEL SESSION PRESENTATIONSVI
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185Since technological reason in ge
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187The main exception at the moment
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189Claussen 2001) , the few bigger
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191ReferencesAlasoini. T. and Kyll
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193IntroductionThe ongoing economic
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195Building on former programmesThe
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197Therefore, it seems essential th
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NotesBaethge, Martin (1999): Transf
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201organizations, R&D institutes, a
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203Challenges for Programmatic Work
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205different kinds of</stro
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207PARALLEL SESSION PRESENTATIONSVI
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209Development Cooperation
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211How to fi nd work tasks?There is
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213IntroductionEco-Managed eWork as
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215In a recent survey by the Helsin
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217The experiment is connected with
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219their interest in returning to t
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221businesses, have access to the v
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223Short summaries of</stro
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225As a result of
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227PARALLEL SESSION PRESENTATIONSVI
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229The knowledge economy is not <st
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231PARALLEL SESSION PRESENTATIONSIX
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233The paper of Sh
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In total, the conference once again
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237Appendix AE -WORK 2001 Conferenc
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239Year 2002 conferenceParallel ses
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2417. Community developments15.00 -
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243Appendix CList of</stron
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245Harle Bob European</stro
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247Koivusalo Salla Helsinki Univers
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249Mustikkamäki Nina University Of
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251Sajavaara AnuEmployers’ Associ
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253Wasinger Walter Informations-Tec
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255