Proceedings of 8th European Assembly on telework (Telework2001)

174Table 4.Work satisfaction by genderAverage score Second Survey First SurveyMale Female Male FemaleManagers 3.9 3.9 3.6 3.8Colleagues 3.7 3.7 3.7 4.1Security <strong>of</strong> employment 3.7 3.7 3.7 3.7Working time 3.4 3.4 2.8 3.3Holiday assignment 3.4 3.4 3.0 3.0Quality <strong>of</strong> job 3.3 2.9 2.6 2.7Salary 3.3 3.5 3.0 3.6Distance from home 3.1 3.4 2.3 2.3Career opportunities 1.7 1.7 1.5 1.5(Index spanned from 0 to 5)In summary, the second survey confirmed the macro-tendencies <strong>of</strong> the first round <strong>of</strong> analysis: thelargest part <strong>of</strong> the sampling was satisfied with their jobs, and the dissatisfaction was very contained.The latter can be considered the most important finding <strong>of</strong> the second survey, which showed thatthe telework experience contributed to the strong decrease (from the 14.5% <strong>of</strong> the sampling to 5.4%) in the number <strong>of</strong> those dissatisfied at the job. (See figure 3.)Side by side with the reduction <strong>of</strong> the dissatisfaction toward the job grew the satisfaction towardsthe firm. Between the two surveys, the number <strong>of</strong> people who declared they would not leaveTelecom Italia, not even for a more gratifying or better paying job, increased from 40.5 to 45.4%. Telework seemed to make the disadvantages <strong>of</strong> the job more bearable, thus ensuring a bettercommitment <strong>of</strong> the individuals towards the firm.Figure 3.Evolution <strong>of</strong> work satisfaction