C•CURE 800/8000 Monitoring Station Guide - Tyco Security Products

Acknowledging EventsNOTEThe playing of event beeps or sounds follows event priority rules. Onlyone beep or sound plays at a time, that of the highest priority active eventrequiring acknowledgement. If two events have the same priority, thesystem only plays the beep or sound of the older event.Example:There are two events: Event A has a high priority and is configured forevent beeping; Event B has a critical priority and is configured for anevent sound.Event A activates and since it is unacknowledged, it beepscontinuously. Then Event B activates and is unacknowledged. SinceEvent B has the higher priority, the system starts playing the sound ofEvent B and stops the beeping of Event A.If you acknowledge Event B, thereby stopping its sound, the beepingof Event A starts again - if it is still unacknowledged and the highestpriority active event.As an additional reminder, the system administrator can also configure asecondary event to activate if a particular event has not been acknowledgedwithin a specified time. See “Configuring Events” in the C•CURE 800/8000Administration Client Online Help for more information.To Acknowledge an Event1. Do one of the following:•In the Event or General Activity Monitor, click the Event icon- or -•In the Event or General Activity Monitor, select the Event tile, andpress the F3 key or choose Review selected event from the View menu.The Review Event dialog box opens (see Figure 4-2 on page 4-8). TheEvent Status box in the Review Event dialog box displays informationabout the event, such as active causes affecting the event, whether theevent requires acknowledgement, and when the event became active.C•CURE 800/8000 Monitoring Station User Guide 4–7