by Police - Bureau of Police Research and Development

Role of Emotional Intelligencein Police OrganizationKeywordsDr. Om Raj Singh*Humanitarian, Optimistic, Satisfaction, Happiness, Creativity, EmotionalIntelligence, Efficient, Quality, Communication, Success, Empathy, Self-Awareness,Self-Regulation, Distress, Motivation, Achievement, Commitment.AbstractThe success of any organization in the long run depends very much on theits nature. The main objective in the management of Police Organizationshould be to provide various kinds of learning experiences to its Police Force.With the objective of the developing human beings for their advantage andharnessing their physical, mental, emotional and intellectual endowmentsand abilities for the growth and development of the Police Organization,emphasis should be placed on the emotional aspect of the humanresource, besides the cognitive one. In this regard, Emotional Intelligencehas emerged as the crucial factor in the successful management of PoliceOrganizations. Emotional Intelligence can help in creating an enthusiasticwork environment, employee satisfaction, optimism, happiness, creativity, organizational development. Hence, police management will also do wellto incorporate practices of Emotional Intelligence, thus leading to emotionalquality management in the organization for the welfare of the people, tothe people and by the people.ORGANIZATIONS have traditionally focused primarily on theimportance of Intelligence Quotient with less attention givento other types of intelligences. The objective in police systemAuthor Intro. :* National Institute of Public Cooperation and Child Development,New Delhi-110 016.168 January - March, 2013