by Police - Bureau of Police Research and Development
by Police - Bureau of Police Research and Development
by Police - Bureau of Police Research and Development
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The Indian <strong>Police</strong> JournalRetention <strong>of</strong> talent has become very important, particularly in our age<strong>and</strong> times. Leaders have always needed empathy to develop <strong>and</strong> keepgood people. It refers to the ability to put oneself into another’s shoes<strong>and</strong> look at things or think from his or her point <strong>of</strong> view. It can becalled the foundation skill for all the social competencies. Emotionallybalancedpeople are generally empathetic <strong>and</strong> not sympathetic.Empathy includes the followings:• Underst<strong>and</strong>ing others: The person tries to underst<strong>and</strong> others <strong>by</strong>trying to know his feelings <strong>and</strong> show interest in his welfare.• Service-orientation: Service-orientation means reorienting theservice aspects <strong>by</strong> anticipating, recognizing <strong>and</strong> meeting theend-users’ needs. An emotional bond is created between theproducer <strong>and</strong> end-user. Products <strong>and</strong> services are matched withendusers’ needs, trying to increase satisfaction <strong>and</strong> loyalty.• Leveraging diversity: It means being sensitive to group differences<strong>and</strong> relate to people according to their background. They seediversity as opportunity <strong>and</strong> create an environment in whichdiverse people can survive.• Developing others: They recognize other’s strengths <strong>and</strong>accomplishments <strong>and</strong> help them in developing their personality.They provide useful feedback, provide timely guidance, <strong>of</strong>ferchallenging assignments.• Political awareness: It means reading a group’s emotional currents<strong>and</strong> power relationships. It is being aware <strong>of</strong> the social <strong>and</strong>political currents <strong>of</strong> the situation, to accurately read key powerrelationships, to detect crucial social networks, to underst<strong>and</strong>forces that shape views <strong>and</strong> actions <strong>of</strong> clients <strong>and</strong> competitors.Social SkillSocial skill is another important component <strong>of</strong> Emotional Intelligence.The art <strong>of</strong> relationship is basically a skill in managing emotions <strong>of</strong>in this direction. People, who excel in these skills, do well in anythingthat depends on interaction with others. Socially, skilled people tendcommon ground with people <strong>of</strong> all kinds, such people have a networkin place when the time for action comes. Social skill is an ability to174 January - March, 2013
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