by Police - Bureau of Police Research and Development

The Indian Police Journalnon-appealable award passed by the permanent Lok Adalat in theevening, brings lawful closure to the dispute.The Sub-Inspector of Police Central Complaints Cell is the Nodal Forum and he produces the required documents and written reports.[In Units that do not have a separate Central Complaints Cell (thisCell was got sanctioned by the author to coordinate, process andmonitor petitions made to the Commissioner of Police), this work canwings like the Special Branch or the District Crime Records Bureau.of the Sub-Collector and attends the Forum on every sitting day andalso follows up the disposal to the Metropolitan Sessions Judge for theLok Adalat award. All the 3 departments produce monthly roster ofthere is or any department in the Forum and thesystem also ensures that there is no bias or vested interest by any onein the settlement of cases. The best proof of this is that in the nearly7 years in which this Forum has been functioning, no allegation wasmade against the Forum unlike other casesup before the courts for ‘meddling’ with civil disputes.Critical Design ComponentsThe critical design elements in this System were:••dispute or the redressal. targeted.• Three departments’ involvement brings ownership of the systemto the entire administration, thus police achieves its objectiveswithout the attendant entanglements.• The redressals are balanced, fair and not forced. Recalcitrantlitigants are allowed to pursue their routine avenuesof redressal.86 January - March, 2013