SECTION 1 -

4.1.8 Social dialogue
The social dialogue between New Services and employee representatives is part of the
Group's overall human resources strategy.
Collective agreements
New Services adheres to the Accor group's collective agreements, specifically the Human
Resources Planning and Development agreement signed in December 2009 and effective as of January
2009.
This agreement is intended to facilitate, both for employees and the company, the need for
changing skill sets based on the company's strategy, as well as to anticipate foreseeable economic,
demographic and technological changes. It is a measure that is intended to secure the career paths of
employees and ensure that the company remains responsive.
New Services was also a party to the Group agreement (including subsidiaries in France) on
diversity signed on January 10, 2007 by all employee representatives.
Evaluation of the company’s social climate
New Services is particularly attentive to the way employees perceive their working lives and
expectations. The company has developed tools on both a global and local level that allow it to
remain informed of the work environment and reflect the reality of office life. The results of these
surveys and strategies for improvement are incorporated into each country's action plans.
Internal opinion surveys have been conducted on a global level
Every two years since 2005, New Services has reached out to all of its employees through an
opinion survey conducted simultaneously in all countries in which the Group operates. Everyone is
asked to provide opinions confidentially, freely and anonymously concerning their role and
motivation, relations with co‐workers and managers and their professional growth expectations. The
results, analyzed by the Davidson Trahaire Institute, a New Services subsidiary, are quite useful. They
form the basis of the action plans developed by the corresponding division’s management.
In 2009, 72% of employees answered the survey. Despite a difficult economic context, more
than 80% of employees stated that they were pleased to perform their duties and were satisfied in
the workplace and were proud to work for New Services. They indicated that they were particularly
pleased with the attention given to customers, performance management, and the sharing of know‐
how among business units.
New Services countries also organize opinion surveys once a year within their business units
using methods similar to those used by Great Place to Work. New Services Brazil surveys its
employees about their perception of values on a regular basis.
4.1.9 Employee data ‐ France ‐ Summary tables
4.1.9.1 Consolidated corporate report ‐ France
As of December 31, 2009, the consolidated workforce in France, regardless of the type of
employment contract, totaled 392 employees. The consolidated workforce in 2009 represents the
consolidated workforces of each subsidiary held 50% or more by New Services with less than 300
employees, as required by French law.
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