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These values impact the day‐to‐day routine of New Services’ employees, and allow the
company to improve employees’ well‐being and motivation, as well as the performance of
organizations such as companies, associations and public authorities.
These values are also the foundations of a company‐wide plan know as EDEN (Entreprendre
Différemment Ensemble, or Working Together, Differently) launched in January 2010 to support New
Services’ efforts to become the global leader in the market for employee and public benefits, and a
leading player in the market for performance products, meaning prepaid products and services that
improve the performance of organizations such as companies, associations and public authorities.
This objective is incorporated in New Services’ human resources strategy, which seeks
recognition for the Company’s ability to reconcile business performance targets with employees'
personal aspirations. New Services’ approach is unique in that it believes employee satisfaction to be
a central component of its growth strategy.
In this spirit, the Company’s human resources strategy for 2009 to 2012 is based on the
following five principles:
• Working at New Services is enjoyable, as evidenced by the Company’s many awards
such as “Best Place To Work” or other international distinctions.
• Geographic and job mobility is an important part of the corporate culture, enhancing
the career development potential of each employee.
• The Company maintains a strong relationship with its employees: each employee is able
to recognize his/her contribution towards the Company’s larger goals. The quality of
the work environment is evaluated on a regular basis though surveys (e.g., company‐
wide survey conducted every two years, and local surveys conducted based upon the
recommendations of senior managers in each country), the monitoring of certain
indicators (e.g., turnover and absenteeism).
• Training, which is strongly encouraged at New Services, is considered to be a
necessary investment, as it has an impact on employees’ professional growth and the
Company’s preparation for the future, facilitates the integration of new employees.
The principle that “every employee will complete one training session per year” has
become one of the Company’s human resources priorities and an announced goal for
2010.
• “Doing well” is a management principle that is applied to the actions of all managers
and employees. This principle takes on a special meaning in the context of projects
relating to Social Responsibility and, even more so, the Group's management of its
business in accordance with a specific ethics code.
New Services has established the following action plan in connection with its human
resources strategy:
o Cultivating the loyalty of talented people through skill development and internal
promotion
This is a “historical” principle at New Services, which has become all the more
pertinent in the current economic environment characterized by strong competition
and limited resources. The following steps represent part of New Services’ efforts
to retain employees, which remains a high priority:
annual evaluations and meetings to define employees’ objectives;
implementation in 2009 of an analytic process to identify 120 outstanding
young managers with the necessary skills to move up within the company;
widespread local use of formal progress reports (quarterly, semi‐annually)
to recognize progress made and guide individual action;
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