SECTION 1 -

Expense management
New Services provides companies with solutions to facilitate the control of employee
business expenses: car fleet management, travel expenses and cleaning of uniforms and business
clothing, etc. Products offered in this segment enable companies to implement effective cost control,
optimize reporting processes and generate cost savings. These products allow the employees to
avoid advancing their own funds to cover expenses.
• Ticket Car ® . Launched in Brazil in 1990, this voucher is used by employees on business
trips to purchase fuel and to finance the maintenance of company vehicles. These
vouchers may be used for utility vehicles as well as cars, at service stations operating
under a variety of brand names, and thereby offer greater flexibility to the users.
Ticket Car ® enables companies to control and manage the maintenance and costs
linked to company vehicle fleets. Companies receive reports on the usage of the
Ticket Car ® allowing them to monitor and optimize their costs using a wide range of
controls (mileage, employee travel, fuel type, maintenance expenses, etc.). Ticket
Car ® is marketed by New Services in card form, mainly in Latin America (Brazil, Mexico,
Argentina and Chile).
• Ticket Clean Way ® . The Ticket Clean Way ® is offered by companies to employees for
the cleaning of their business clothing or uniforms, in the form of a smart card or
paper voucher that can be used through a network of affiliated merchants. New
Services launched Ticket Clean Way ® in France in 1995 and has recently extended this
offer to other European countries.
In 2009, expense management services accounted for 7% of the Group’s issue volume and
7% of pro forma operating revenue.
Incentives and Rewards
New Services’ incentives and rewards product offerings help companies to motivate their
sales forces, mobilize distribution networks, retain customers and strengthen customer relations.
New Services markets gift vouchers in 17 countries for distribution by its corporate customers, either
directly or via works councils, to their employees who use them to purchase products in affiliated
stores. Incentives and rewards strategies are the basic components of relational marketing, which is
geared to optimize relations within the company as well as with customers and distribution networks.
• Ticket Kadéos ® . This line of gift cards and vouchers may be used either in single brand
stores and multi‐brand stores and is designed for its French customers. The Ticket
Kadéos ® line of products can be customized by the customer to maximize the visibility
of its business, offering personalized vouchers featuring the company’s name, the
name of a particular achievement program, or the corporate logo. Ticket Kadéos ®
allows the customer to choose the stores in which the vouchers can be used and the
products that can be purchased by the employee. Options to customize the product
include: customer branding, range of affiliated stores, usable in France or abroad, face
value of vouchers in euros or using a points system, period for exercise, packaging,
capacity for reloading, etc. A card can be created to be used once or on different
occasions and to be used in stores, online or by telephone, according to the merchant.
In France, Ticket Kadéos ® is also marketed to a lesser extent on a B2C (Business to
Consumer) basis.
• Ticket Compliments ® . This line of gift cards and vouchers is provided to companies
and work councils for employees, as well as to public authorities for their benefits
programs. This multi‐brand voucher solution is accepted through an extensive
network of national and local brand name outlets. Products are country‐specific, and
can be used only in the market in which they are issued. Ticket Compliments ® are
accepted in approximately 350,000 affiliated sales outlets worldwide.
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