SECTION 1 -

Human resources report, as at December 31, 2009
France
Europe
(excluding
France)
82
Latin
America
&
Caribbean
Rest of
world
Employees 1,096 1,808 2,286 914 6,104 5,826 5,355
% women 63% 59% 50% 47% 54% 54% 52%
% men 37% 41% 50% 53% 46% 46% 48%
% employees under permanent contracts 94% 92% 94% 79% 91% 89% 88%
% women 63% 59% 50% 44% 54% 52% 53%
% men 37% 41% 50% 56% 46% 48% 47%
Management
% of total workforce (1) 32% 18% 14% 19% 19% 21% 17%
% women 58% 44% 40% 28% 45% 44% 45%
% men 42% 56% 60% 72% 55% 56% 55%
Training
Training expenditure as a % of total
payroll (training costs / total payroll)
Total
2009
Total
2008
Total
2007
1.9% 1.9% 4.0% 1.3% 2.3% 4.0% 2.6%
Number of days of training 1,172 6,815 8,128 789 16,904 23,601 15,056
Number of employees having attended
at least one training course
Number of managers having attended at
least one training course
Number of non‐managers having
attended at least one training course
Occupational accidents
452 1,381 1,785 359 3,977 4,364 3,635
206 278 391 95 970 899 771
246 1,103 1,394 264 3,007 3,465 2,864
Lost–time incident frequency rate (LTF) (2) 7.4 2.1 8.7 0 4.3 3.4 3.5
Number of workplace accidents resulting
in employee death
0 0 0 0 0 0 0
(1) A manager is defined as an employee who manages a team and/or has a high level of
expertise
(2) Frequency: number of workplace accidents with lost time (as defined in accordance with local
legislation) / per million hours worked.
Human Resources at New Services
By becoming the global leader in the market for service vouchers, New Services has proven
its ability to “create” entrepreneurs, motivate employees who are willing to take risks, and train
“champions” who deliver outstanding performance and provide products that are innovative and
responsive to the needs of its customers.
These strengths are deeply rooted in New Services’ corporate culture. New Services has
expanded its range of services since the launch of its Ticket Restaurant ® in order to pursue its three
main goals of facilitating everyday life, enhancing well‐being, and improving the performance of its
customers.
Each of these goals is consistent with the values that drive over 6,000 employees of New
Services each day: an entrepreneurial spirit, innovation, performance, simplicity and sharing.