SECTION 1 -

4.1.5 Well‐being in the workplace
Ensuring employee well‐being is an integral part of New Services’ mission and one of the
cornerstones of its human resources strategy. This ambition is reflected in a wide variety of solutions,
value‐added services and support programs.
Improvement of public and employee well‐being is common to the various New Services
teams, and is manifested through a series of local programs, including:
o “Great Place To Work” certifications
The Great Place To Work Institute, a management consulting company
operating in many countries, regularly conducts surveys of businesses and,
by granting an award, recognizes those that offer an outstanding
workplace.
The “Best Place to Work” label has become a recognized symbol of
employees’ appreciation for their company. Obtaining this award, which is
a testament to the quality of human resources management, is one of the
Group's local human resources strategy objectives. The Great Place to
Work Institute's surveys are based on many criteria, such as pride in being
employed by a company, enjoying teamwork, trust, communication,
professional development opportunities and the treatment of women.
o Due to this label, several countries have improved their image.
New Services Spain was awarded the WorkPlace 2009 trophy for
businesses with 50‐100 employees (9th out of 50 companies). The
company was also certified as a “family‐responsible business” in 2008.
New Services Uruguay is working its way up the Great Place To Work honor
roll: it earned 12th place in 2007, 5th in 2008 and 3rd in 2009.
New Services Brazil has earned high rankings on the Great Place To Work
list for 12 years.
New Services Mexico earned the Great Place To Work prize in 2009 (30th out
of 100 companies and 15th for companies with over 500 employees). New
Services Mexico was recognized as one of the 36 companies in Mexico that
shows concern for the health of its employees, seeks to maintain a balance
between private and professional life, promotes equality between genders,
and allows women to hold key positions.
New Services Venezuela (Cestaticket) was certified as a Great Place To
Work in 2010, earning 7th place in the ranking.
o Other Certifications
o Employee Pride
New Services Italy is certified as a level SA8000. This is a standard that
guarantees the rights of workers all over the world.
New Services UK participates regularly in media surveys regarding the “best
companies to work in the UK” based on employee satisfaction and human
resources practices. In 2010, New Services was certified as “one to watch”
out of the “best companies helping to make the world a better workplace.”
For 40 years, employee pride has strengthened relationships among New Services’
employees. Many initiatives have been created to promote team spirit, promote group and individual
commitment and develop a sense of sharing and reward for the most deserving employees.
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